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How to incubate a winning innovation program

CIO

Retail, entertainment, music, and banking have largely moved online. They recognize that innovative use of technology is enabling new business models with competition-crushing advantages built right in. It takes incubating a winning innovation program, and that starts with knowing the customer and shifting the organization’s values.

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The New Way Companies are Harnessing Data at the Edge for Value Added in Real-Time

CIO

Imagine a factory or a chain of retailers reducing energy and cutting equipment downtime. In each case, they are taking strategic advantage of data generated at the edge, using artificial intelligence and cloud architecture. And they’re achieving significant wins. [2] These scenarios are not imaginary. IT Leadership.

Retail 793
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5 ways to maximize your cloud investment

CIO

Refactoring applications to take advantage of cloud-native services is vital to maximizing cloud ROI. Refactor your applications to take advantage of web services or serverless capabilities, and re-architect your infrastructure to optimize resource usage,” he says.

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How FLO Cut Customer Refund Time from Weeks to Seconds

CIO

That 50-square-meter workshop in Gaziantep has grown into an international retail business, FLO. Today, FLO is the largest footwear retailer in Turkey. To meet the challenge, the company took “a leap into the future,” turning to digital transformation and a machine learning (ML) solution. Fast forward to the 21 st century.

Sports 616
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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. And, according to Tricentis’ Thompson, Oracle’s biggest challenge may be its release cadence.

IT 781
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Building digital fluency in the C-suite and beyond

CIO

Hussman, which manufactures and services commercial refrigeration equipment for food retailers globally, is a 117-year-old company. More frequently, IT leaders are seeing the value of educating their peers and stakeholders as a win-win for increasing buy-in and budget for digital initiatives.

Education 847
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Customer service, especially field service, helps companies outperform competitors and drive growth

CIO

Where winning companies deviate from the norm is that they look for opportunities to attract and retain customers by making experience and service a signature competitive advantage. In its State of Service report, Salesforce research learned that case volumes for 54% of service teams rose between 2021 and 2022.

Research 725