article thumbnail

Sun Country enhances customer experience with IT

CIO

To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.

Airline 325
article thumbnail

Mapping the progress of Air New Zealand’s digital rebuild

CIO

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.

Airline 613
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Will Machine Learning Save The Struggling Airline Industry?

Smart Data Collective

In June, Aviation Today published a great article on the state of machine learning and AI in the airline industry. The article showed that machine learning and AI are helping the industry become more lucrative in the 21 st Century. Machine Learning is the Key to Saving the Ailing Airline Industry.

Airline 165
article thumbnail

Rackspace technology—Award-winning, multi-cloud modernization powered by VMware

CIO

The question is, how do we provide the right technology and ease of use so our customers can gain a competitive advantage and solve their business challenges?” The Rackspace Technology integrated, multi-cloud approach not only modernized the airline’s current operations, but it also set them up for future growth.

Airline 616
article thumbnail

Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. It incorporates lessons learned from previous versions, past security breaches, and emerging new threats. she wonders. Well not exactly.

Airline 325
article thumbnail

How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. She calls it an “accelerated learning opportunity,” noting that when you take on a new role, you typically expect around six months to learn and grow into the position. Woods didn’t have that luxury.

Airline 655
article thumbnail

How these 8 brands drove massive success from Dynamic Pricing

Data Hut

Advantages of Dynamic Pricing Dynamic pricing refers to the continuous adjustment of price in response to shifts in supply and demand. Dynamic pricing contributes to maximizing profits: At first, dynamic pricing may come off as a process where product price gets cut to gain a competitive advantage. Stay ahead. Stay dynamic.

Airline 92