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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which was initiated last July and went into beta testing in October, leverages publicly available large language models (LLMs) to automate the handling of some customer issues, providing consistent messaging and significant improvement of agent efficiency, aka handle time, according to the mult

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9 Strategies to Build a Successful Brand Reputation Management Strategy

mention

Reputation is not built overnight. What’s more, all it takes is just a few missteps–a botched NFT or a spokesperson who’s in the spotlight for all the wrong reasons–to ruin it. The concept of business relying on reputation, however, is nothing new. Even before Yelp reviews and Glassdoor, brands relied heavily on word-of-mouth. However, brand reputations are especially vulnerable today, where a few bad online reviews can damage years of impeccable service.

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New Startup Uses AI to Help Forex Traders Make Better Insights

Smart Data Collective

AI has led to some major changes in the financial sector. There are many ways that financial professionals are using AI which includes with algorithmic trading as we stated in this article. One of the many ways that AI is changing finance is by revolutionizing forex trading.

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Celebrate 25 Years of LEGO® Star Wars™!

GoodData

Lightsabers, spaceships, and droids - LEGO® Star Wars™ has captured imaginations for 25 years. Let's explore the incredible success of the LEGO® Star Wars™!

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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Granularity Is the True Data Advantage

Dataversity

Commerce today runs on data – guiding product development, improving operational efficiency, and personalizing the customer experience. However, many organizations fall into the trap of thinking that more data means more sales, when these two factors aren’t directly correlated. Often, executives will become overzealous in their digital transformations and cut blank checks for data collection, […] The post Granularity Is the True Data Advantage appeared first on DATAVERSITY.

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FAQ: How to Boost Marketing Productivity with HubSpot AI & More

Weidert Group

At our March Appleton HubSpot User Group (HUG) event, we asked participants to share their most pressing questions about artificial intelligence (AI) tools in HubSpot — along with some of the bigger LLMs like Claude , ChatGPT, and Gemini. Here’s why: The AI landscape is changing fast. New tools and capabilities are emerging almost daily. It’s an exciting time for marketers, but it can also be overwhelming.

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AI-Powered Analytics: Unveiling Hidden Insights in Point-of-Sale Data

Smart Data Collective

AI technology can help sales people make the most of POS systems, which helps them reach their goals more easily.

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The role of Artificial Intelligence in infrastructure development of developed nations

SCIP

SCIP Insights The role of Artificial Intelligence in infrastructure development of developed nations In the ever-evolving landscape of infrastructure development, Artificial Intelligence (AI) 1stands as a transformative force, assisting in the current time of unprecedented efficiency, sustainability, and innovation. The AI market is projected to reach a whooping $407 billion by 2027 and as societies globally compete with the complexities of modern urbanization and the demand for resilient, inter

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Now Is the Time for Executives to Deploy Ethical Rules Around AI

Dataversity

For better or worse, AI is causing disruption in almost every field imaginable. Corporations around the world are embracing its possibilities to make work more efficient. The success of ChatGPT and other generative AI tools has also caught the attention of nearly every industry in an effort to meet profitability, efficiency, and sustainability goals.

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7 Strategies to Gather (and Actually Use) Competitive Intel from Employees

Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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The new CIO mandate: Selling AI to employees

CIO

As organizations roll out AI applications and AI-enabled smartphones and devices, IT leaders may need to sell the benefits to employees or risk those investments falling short of business expectations. That’s because employees have decidedly mixed feelings about AI coming to their workplaces, according to the recent survey by IT solutions integrator Insight , even as many enterprises are already adopting or experimenting with AI and as AI-enabled phones begin hitting the market.

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ExxonMobil vs Chevron: How Big Oil Will be Impacted

Alpha Sense BI

Chevron’s acquisition of Hess—the deal that has elicited pandemonium across energy sectors, and even sparked comparisons to the start of “ an arms race ” between supermajors, has become a multibillion-dollar debacle involving ExxonMobil and ownership rights over Guyanian oilfields. In October of last year, Chevron announced plans to purchase outstanding shares of Hess in an all-stock transaction valued at $53 billion.

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Top Tips for Keeping Your AI Startup’s IT Staff Inspired

Smart Data Collective

AI startups should invest in the right IT support staff if they want to be successful.

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Next-Gen SQL: Discover AI-Powered Innovations in SQL Connect

Splash BI

Upcoming Webinar Next-Gen SQL: Discover AI-Powered Innovations in SQL Connect Thursday, May 30, 2024 01:00 PM - 02:00 PM ET Register now Abstract: Join us on May 30th for an exclusive webinar, where Sharath Marri, Solution Architect, and Drew Belleville, Solutions Sales Manager, will unveil the latest advancements in SQL Connect. This session will spotlight our newly integrated AI capabilities that are setting new standards in SQL development.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Mind the Gap: The Data Chasm

Dataversity

Welcome to the inaugural edition of Mind the Gap, a monthly column exploring practical approaches for improving data understanding and data utilization (and whatever else seems interesting enough to share). This month, we start not with a gap but with a chasm – one that’s at the core of a bewildering paradox. We continue to see […] The post Mind the Gap: The Data Chasm appeared first on DATAVERSITY.

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The cyber pandemic: AI deepfakes and the future of security and identity verification

CIO

Security and risk management pros have a lot keeping them up at night. The era of AI deepfakes is fully upon us, and unfortunately, today’s identity verification and security methods won’t survive. In fact, Gartner estimates that by 2026, nearly one-third of enterprises will consider identity verification and authentication solutions unreliable due to AI-generated deepfakes.

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A Step Ahead: IoT Data Characteristics — Seven Vs

TDAN BI

IoT (Internet of Things) incorporates many new and innovative technologies, such as sensors, smart devices, machine-to-machine communication, networking, advanced computing, and data analytics. One of the keys in the success of IoT is the data that flows underneath these technologies. Naturally, the IoT sensors and devices generate a huge amount of data automatically and continuously.

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AI Could Change DUI Terms for Future Turo Insurance Policies

Smart Data Collective

AI is helping insurance companies better deal with DUIs when writing policies.

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Maximize Productivity and Simplify IT Management with Conversational AI

ChatGPT has dominated boardroom conversations for months now. From drafting a stock trading program, to creating a SQL query to model data, there are practically no limits to the applications of the AI language model assistant. At ManageEngine, we have been working on our own AI-assistant, Zia. Zia is a fully-trained analytics assistant that can perform a range of functions such as creating and adding reports to dashboards, providing conversational support to data analysis, insight discovery, bu

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#SplashTrains: How do I get up close and personal with my data?

Splash BI

How do I get up close and personal with my data? Thursday, May 16, 2024 11 AM EST – 12 NOON EST Register now Abstract: Have you made a move to Oracle Fusion Applications, but now somehow feel disconnected from your data? Join our Session Highlights: Revamped SQLConnect: Unveiling Enhanced Functionality and Performance to quickly access your Fusion Applications data.

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The Rise of Augmented Analytics: Combining AI with BI for Enhanced Data Insights

Dataversity

Businesses today are drowning in data. The sheer volume and complexity of information available have made it increasingly difficult for organizations to extract meaningful insights using traditional business intelligence (BI) tools and the expertise of specialized data scientists. This is where augmented analytics comes in. This game-changing technology combines the power of artificial intelligence (AI) […] The post The Rise of Augmented Analytics: Combining AI with BI for Enhanced Data In

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The Java migration imperative: Why your business should upgrade now

CIO

Applications are the backbone of modern business. And when it comes to building enterprise applications, Java has made a name for itself as the Swiss Army Knife of programming languages. Its “write once, run anywhere” philosophy has driven widespread adoption and established the platform as the backbone of enterprise applications. In fact, 50% of today’s enterprise apps are Java-based – meaning most of today’s businesses rely on Java in some shape or form.

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The End of Agile – Part 4 (Lessons from Agile)

TDAN BI

In my first article, I laid out the basic premise for this series: an examination of how Agile has gone from the darling of the application development community to a virtual pariah that nobody wants to be associated with, and an exploration of the very important question of what we should replace it with.

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A Practical Guide to Business Intelligence Governance

Speaker: Marius Moscovici, CEO Metric Insights & Mike Smitheman, VP Metric Insights

While the proper governance of data is clearly critical to the success of any business intelligence organization, focusing on data governance alone is a huge mistake. Organizations continually fail to generate ROI on their governance initiatives because they are too narrow in scope. To be effective, Business Intelligence (BI) governance must cover both data and visualizations.

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Ban noncompetes?

Wink Intel

The Federal Trade Commission created a rule yesterday to ban noncompete clauses. Marketers- polish up your resumes. -sjm The post Ban noncompetes? appeared first on Wink, Inc.

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Web Scraping Challenges You Need to Know

Data Hut

In an era where data is the new oil, web scraping emerges as a critical drill, tapping into the vast reserves of online information. Join us as we explore the high-stakes world of web scraping at scale and uncover strategies for navigating its complexities. From e-commerce giants to cutting-edge startups, web scraping is pivotal in gathering crucial data that fuels innovation, informs decision-making, and drives business growth.

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SQL at 50: A Lesson in How to Stay Relevant Around Data

Dataversity

Structured query language (SQL) is now 50 years old. The original paper for SQL (then called SEQUEL) was published in May 1974 by Raymond Boyce and Donald Chamberlin, and provided a guide for data manipulation based on a set of simple commands. Today, we take SQL for granted around data – it is still the third most […] The post SQL at 50: A Lesson in How to Stay Relevant Around Data appeared first on DATAVERSITY.

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Google spurs US to ease immigration rules for tech talent

CIO

In a plea for hiring relief, Google has sent the US Department of Labor an urgent appeal to amend US immigration laws to ease the hiring of foreign IT workers. On May 1, the tech titan submitted a lengthy response to the department’s request for information on modernizing Schedule A, a little-known immigration rule that fast-tracks the hiring of foreign workers in occupations facing pre-certified shortages in the US.

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

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Data Storytelling: 6 Tips To Help You Tell Effective Data Stories

GoodData

Learn how to transform data into meaningful narratives that encourage data-driven action.

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Connecting the Dots: Intelligence Solutions for Urban Challenges

SCIP

SCIP Insights Connecting the Dots: Intelligence Solutions for Urban Challenges In the bustling landscape of urban environments, challenges exist. From traffic congestion to resource management, cities struggle with complex issues daily. However, amidst these challenges lie opportunities for innovation and progress. Introducing intelligence solutions – the key to unlocking the potential of urban spaces and transforming them into smarter, more sustainable communities.

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Luma Makes Annuities AvailLuma Makes Annuities Available To Pershing Advisorsable To Pershing Advisors

Wink Intel

Luma Financial Technologies will make its annuity products available to advisors at BNY Mellon Pershing, the companies announced. Advisors who use the NetX360+ platform will have access to Luma’s products and its marketing and education tools, the companies said in a press release. Click HERE to read the full story via Financial Advisor The post Luma Makes Annuities AvailLuma Makes Annuities Available To Pershing Advisorsable To Pershing Advisors appeared first on Wink, Inc.