4 tips for championing contact center innovation from an award-winning customer experience leader
CIO
APRIL 17, 2024
Here are four tips Mary shared with me for driving contact center innovation to fuel business performance and champion authentic experiences for all – and how Avaya’s industry-leading contact center solutions , along with the hard work of customer care professionals, enables Aflac to do so. Tip #1: Don’t over-digitize.
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