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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Here are four tips Mary shared with me for driving contact center innovation to fuel business performance and champion authentic experiences for all – and how Avaya’s industry-leading contact center solutions , along with the hard work of customer care professionals, enables Aflac to do so. Tip #1: Don’t over-digitize.

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Dairyland powers up for a generative AI edge

CIO

Dairyland’s early implementation of AI was a byproduct of its work in Microsoft’s FastTrack program, which saw Dairyland shifting to Dynamics 365 ERP and the Azure cloud. One SCADA engineer, for example, started using generative AI “to create synthetic data for testing our SCADA systems,” Melby says. “As

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How technology is shaping education in Saudi Arabia

CIO

The organization that I work for King Abdullah University of Science and Technology (KAUST) is an example of those efforts,’ explained Jason Ross, CIO at KAUST. As KAUST’s CIO Ross explains he was fortunate to have already in place a comprehensive portfolio of digital capabilities that allowed us to serve our multinational workforce.

Education 641
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How Value Stream Management is fueling success at Boeing, Tyson, and Verizon

CIO

Before we adopted value stream management and our sophisticated processes, we actually had no idea what work was being done in each of our organizations,” Lynda Van Vleet, Boeing’s portfolio management systems product manager. In our first two years, we saved hundreds of millions of dollars. But that wasn’t our goal.

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The Ultimate Guide to Sales Outreach

The art is what you bring to the table—your flair for conversation, your work ethic, your dedication. We bring the science—proven tactics, strategies, and methods that really work. By the time you reach the end of our guide, you’ll be a sales outreach pro. Sales outreach is an art and a science.

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Will AI kill jobs? History says otherwise

CIO

With AI poised to transform work today, we all have some degree of fear that our jobs will go the way of the Pony Express. The industrial revolution that followed saw us moving to cities, working in manufacturing, and developing new ideas like consumerism and automation. So what will work look like in the AI-first era?

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Data-driven sustainability: Dell’s commitment to industry standards

CIO

As a global technology company with decades of sustainability leadership , Dell Technologies has a strong point of view informed by data and science, and we’re working with others to chart the path forward. Capturing complete and accurate data and understanding how to use it requires a great deal of collaboration in and outside our industry.

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Maximize Productivity and Simplify IT Management with Conversational AI

At ManageEngine, we have been working on our own AI-assistant, Zia. From drafting a stock trading program, to creating a SQL query to model data, there are practically no limits to the applications of the AI language model assistant.