Remove our-process
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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

In our line of work it is essential to understand that you can’t digitize empathy,” Mary said. You really don’t know how to navigate everything, you are scared, and processes can be complicated. We had a fantastic idea that at least 40-50% of our calls could be transitioned to chat – how great!”

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The change management Informatica needed to overhaul its business model

CIO

Many of our customers had already started to move their applications and it made sense they would want to transition to data management in the cloud as well. We built that end-to-end data model and process from scratch while we ran the old business. All of our meaningful business processes are executed in a modern cloud application.

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Rocket Mortgage lays foundation for generative AI success

CIO

Another genAI assistant developed by Rocket analyzes applicants’ employer names to ensure that employers that could be entered under various names are understood to be one and the same, vastly speeding up the decision-making process. The company now has several business processes fully automated with homegrown code and AI.

Knowledge 834
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Could you share some facts and figures about Mashreq’s digital transformation process over recent years? Our primary goal has always been to innovate in ways that directly benefit our clients, ensuring that our products and processes, particularly in technology, are tailored to meet their evolving needs and daily demands.

Banking 733
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LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

LinkedIn Recruiter is an effective way to start the recruitment process for an open position. Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

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Think you can ignore quantum computing? Think again.

CIO

After a long selection process, NIST announced its intention to standardize four of the PQC algorithms this summer. Moreover, many of the big companies that worked with NIST on the selection process are already preparing to use the new standards. This isn’t easy, but several vendors are developing tools to help with that process.

Algorithm 877
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A changing market landscape requires constant evolution: Our mission for VMware customers

CIO

Our goal since the Broadcom/VMware acquisition was completed last November has been to help our customers move fast in their digital transformation to position themselves for success. Early in this process, I concluded that the previous go-to-market model was too complex and costly for VMware and its customers.

Marketing 642
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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Every go-to-market team knows the frustrations that come from a drawn-out sales process. Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention Slow-moving compliance reviews.