4 tips for championing contact center innovation from an award-winning customer experience leader
CIO
APRIL 17, 2024
In our line of work it is essential to understand that you can’t digitize empathy,” Mary said. You really don’t know how to navigate everything, you are scared, and processes can be complicated. We had a fantastic idea that at least 40-50% of our calls could be transitioned to chat – how great!”
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