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Allstate’s cloud-first approach to digital transformation pays off

CIO

But home and automobile insurance company Allstate is taking a different approach. based insurer has rebuilt its core application for claims processing, sales, and support, and plans to overhaul its entire portfolio of business processes, all with the aim to enhance and accelerate the customer experience.

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Principal Financial unifies IT to lay foundation for growth

CIO

That’s where EVP and CIO Kathy Kay found herself in coming to Principal Financial Group from PG&E in May 2020 with a desire to lead an aggressive plan to adopt digital technologies, ranging from the cloud to AI. Customers expect to be treated holistically.”

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Insurance IT leaders herald new era for digital customer experience

CIO

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

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Modernizing the Insurance Industry with AI and Machine Learning

Dataversity

Insurance is a massive expense for many people. According to a report by the Association of British Insurers, the average cost for comprehensive car insurance across the U.K. Health insurance in the U.K. The post Modernizing the Insurance Industry with AI and Machine Learning appeared first on DATAVERSITY.

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The Hartford CIO Deepa Soni on transforming at scale

CIO

She also shared some of the lessons she’s learned about taking risks, navigating complexity, fostering an innovative culture, and creating significant impact across the business. As we think about our next step change in driving business outcomes and competitive advantage for The Hartford, it is really our AI-led transformation.

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5 hot IT budget investments — and 2 going cold

CIO

It’s not a stretch to say that across the board, CIOs are continuing to invest in some form of AI. Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year.

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CIOs take aim at Silicon Valley talent

CIO

Signs of a tech talent shift are under way, with IT pros increasingly turning away from Silicon Valley and tech stalwarts in favor of new roles outside the technology industry. UnitedHealth Group, the parent company of Optum “was the holy grail of healthcare know-how and prowess,” says Bodnari, vice president of product at Optum.

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