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UPS delivers customer wins with generative AI

CIO

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. For MeRA, UPS started with Microsoft OpenAI LLMs, GPT 3.5 Turbo and GPT4.

Win 864
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Micro transformation: Driving big business benefit through quick IT wins

CIO

And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and change management thanks to measurable proof of enhancement along the way. It gets contagious — you do one and it leads to others.”

Win 505
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4 skills that can help companies thrive with AI

CIO

Organizations investing in artificial intelligence should never lose sight of one constraint: Capturing value from the technology ultimately comes down to the skills of people tasked with using it. Create passion and enthusiasm in-house [for AI], and in that way you will be able to identify future leaders.” I consider it more of a marathon.

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Rebranding IT for the modernized IT mission

CIO

A 1958 Harvard Business Review article coined the term information technology, focusing their definition on rapidly processing large amounts of information, using statistical and mathematical methods in decision-making, and simulating higher order thinking through applications.

IT 458
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Top 8 challenges IT leaders will face in 2024

CIO

2023 was a year made notable by a range of unexpected, unpredictable, and fast-moving challenges that, despite seemingly having little to do with technology, had profound impacts on IT strategies. We believe that smart technology still holds the biggest promise to improve our client’s operations,” he says. Waiting is a losing strategy.”

IT 765
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Highlighted contract wins in 2023: You win some, you lose some but the game never stops

FedSavvy

As we enter the second half of the calendar year 2023, this blog summarizes some substantial federal contract wins and losses thus far. Read on to learn about some big highlighted wins and losses in this never ending game of federal contracting musical chairs. Figure 1 – A summary of major contract wins in 2023.

Win 100
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Get the scoop on ITES-3S spending trends, competitors and customers

FedSavvy

The Information Technology Enterprise Solutions – 3 Services (ITES-3S) contract vehicle is a mandatory $12.1 Army Human Resources Command (HRC), U.S. This is followed by HRC, which has procured cloud services and data and application support for human resources capabilities and talent management systems.