CIO

APRIL 3, 2023

The current state of the contact center agent is clear, but for those unaware or overlooking this opportunity for improvement: agent attrition rates currently hover around 40% , the cost of replacing just one agent is between $10k-$20k , and 97% of agents are sometimes or almost always burned out. Unengaged employees (undoubtedly including contact center agents) collectively cost $7.8 trillion in lost productivity, or about 11% of the global GDP.

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Intelligence Node

APRIL 3, 2023

I was first attracted to this company because of (i) its mission and values, (ii) its strong commitment towards its clients (iii) the chance to work with talented and motivated. The post Employee Spotlight: Meet Hetal, Our Legal Head & Company Secretary appeared first on Blog.

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IT 104

CIO

APRIL 3, 2023

Digital solutions and data analytics are changing the world of sports entertainment at a rapid clip. From how players train, to how teams make strategic decisions during games, to how venues operate and fans engage, sports organizations are turning to software engineers and data scientists to help transform the sport experience. In Toronto, Maple Leaf Sports & Entertainment (MLSE), the largest sports entertainment organization in Canada and one of the largest in North America, is facing off

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Sports Entertainment Gaming Restaurants 496

Timo Elliot

APRIL 3, 2023

Here’s an extract of a short conversation I recently had with GPT-4, illustrated with images from Midjourney. What is a good analogy to explain the concept of “data fabric”? A good analogy to explain the concept of “data fabric” is a city’s transportation system. In a city, there are various means of transportation (roads, trains, buses, bike lanes, and walking paths) that allow people to move between different areas.

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Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

IT

Dataversity

APRIL 3, 2023

This is a five-part series about the costly mistakes organizations commonly make while building a cloud architecture. Part one explained how organizations moving to the cloud can quickly lose visibility and control over their data processing and detailed how to avoid that mistake. Part two looks at the ways doing it yourself can go wrong. What would […] The post Cloud Architecture Mistakes: The High Costs of a DIY Mindset appeared first on DATAVERSITY.

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IT Education Information 98

Data Hut

APRIL 3, 2023

Web scraping is a powerful tool for extracting data from the internet, but it can be a daunting task to do it at scale without running into blocking issues. In this tutorial, we'll be sharing tips and tricks to help you scrape Amazon product categories without getting blocked. To achieve this, we'll be using Playwright, an open-source Python library that enables developers to automate web interactions and extract data from web pages.

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Dataversity

APRIL 3, 2023

In July 2021, one of the world’s leading banks revealed a loss of $5.5 billion due to a default by one of its customers. The bank identified the “failure of management and controls” in its investment banking arm as the fundamental cause of this loss. This incident reinforces the importance of a robust governance framework […] The post Data Governance: How Can It Be a Crucial Enabler for Managing Data Risks?

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Wink Intel

APRIL 3, 2023

BALTIMORE , March 28, 2023 /PRNewswire/ — BGA Life Insurance Services, Inc. (BGA Insurance), a wholesaling Brokerage General Agency (BGA) with offices in Southern California and licensed insurance agents throughout the U.S., announces its partnership with LIBRA Insurance Partners, the largest independently owned life insurance marketing organization (IMO) in the United States.

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Benchmarking Retail Knowledge Innovation 40

CIO

APRIL 3, 2023

By Hock Tan, Broadcom President & CEO In the years that I have led Broadcom, I have found two things to be true for technology leaders: First, success with your customers starts with success with your ecosystem partners; and second, driving ecosystem growth is key to maintaining the growth of your own business. This is why, at Broadcom, we bring innovation, investment and attention into our making customer value a lasting reality through our pioneering partner programs.

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Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

Competitive

Wink Intel

APRIL 3, 2023

Updated guidance for indexed universal life illustrations takes effect May 1, but a major overhaul of life insurance illustration regulation is coming, a Symetra executive said Monday. But it won’t be too long before the National Association of Insurance Commissioners reopens the overall life insurance illustration regulation, added Gregory Rohtstein, assistant vice president, life product management at Symetra.

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Wink Intel

APRIL 3, 2023

Anyone connected to the life insurance industry knows that the number are Americans covered by life insurance has steadily declined for decades. The reasons behind that decline generated some sharp insights recently during a presentation at the National Association of Insurance Commissioners’ spring meeting in Louisville. The number of families reporting any life insurance coverage peaked at 85.4% in 1971.

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Sales 40

Wink Intel

APRIL 3, 2023

Life insurers are increasingly compiling high-risk assets and AM Best is watching closely, two directors assured a federal Department of the Treasury committee Wednesday. The exposure to high risk assets “is something that could be problematic for these companies and the first signs that we see, we’re going to be all over these companies.

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Wink Intel

APRIL 3, 2023

As summer 2020 wound down, then-Ohio Insurance Director Jillian Froment steered a sensitive rewrite of Actuarial Guideline 49 to a successful vote. The much-debated new AG 49 made changes designed to tighten up indexed universal life illustrations. Froment chaired the Life Insurance and Annuities Committee, her assignment as a member of the National Association of Insurance Commissioners (NAIC).

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Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

Security

Wink Intel

APRIL 3, 2023

The criminal trial of the Florida-based, self-styled “Annuity King,” Phillip Roy Wasserman, charged with annuity fraud and running a Ponzi scheme, is set to start today in a Tampa, Fla. courtroom. When it will end is the big unknown. Wasserman told InsuranceNewsNet that his defense team submitted a witness list of 104 names and they expect to call about 60 to testify.

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IT 40

Wink Intel

APRIL 3, 2023

Members of the National Association of Insurance Commissioners have approved two measures that could change how agents and advisors talk about indexed life and annuity products. NAIC members voted Saturday, at an in-person meeting in Louisville, Kentucky, to approve new rules for registered index-linked annuities (RILAs), or variable annuities with credit rates tied to the performance of one or more investment indexes, an NAIC representative said Tuesday.

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Wink Intel

APRIL 3, 2023

Massachusetts securities regulators said they are investigating a unit of Citizens Financial Group Inc. over its sales of a savings product offered by an insurer controlled by now-indicted financier Greg Lindberg. News of the probe follows an article published this week in The Wall Street Journal, which reported that tens of thousands of people, many of them retirees, had a total of $2.2 billion of their money frozen since 2019 amid the implosion of Mr.

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Wink Intel

APRIL 3, 2023

Volatility indexes command a large share of the market for the products. In the third quarter, 44% of the premiums for fixed-indexed annuities went toward the S&P 500 Index, with hybrid indexes a close second, at 41.4%, according to Wink ’s Sales & Market Report. This category includes volatility-controlled indexes. The annuities mentioned in the suit are Security Benefit’s Secure Income Annuity and Total Value Annuity.

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Security Security Sales Marketing 40

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Competitive

Wink Intel

APRIL 3, 2023

Aretirement services group says states should minimize the amount of “wet signature” requirements they impose on consumers who prefer to do business online. The Insured Retirement Institute has sent the National Association of Insurance Commissioners a letter asking regulators to make use of electronic signatures the default whenever possible, except when statutes still require use of ink signatures on paper, or clients prefer to get and sign paper documents.

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Wink Intel

APRIL 3, 2023

As summer 2020 wound down, then-Ohio Insurance Director Jillian Froment steered a sensitive rewrite of Actuarial Guideline 49 to a successful vote. The much-debated new AG 49 made changes designed to tighten up indexed universal life illustrations. Froment chaired the Life Insurance and Annuities Committee, her assignment as a member of the National Association of Insurance Commissioners (NAIC).

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Wink Intel

APRIL 3, 2023

Careful scrutiny of your retirement plans requires you to factor in annuities to balance your investment portfolio. Annuities remain reliable investment vehicles to generate a guaranteed income post-retirement. Meticulously planned annuities often replicate monthly paychecks that reflect in the form of salary amidst rising interest rates. Click HERE to read the full story via Nasdaq The post What Climbing Interest Rates Mean for Annuities?

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Wink Intel

APRIL 3, 2023

The annuity industry has two gusts of wind at its back going into 2023: a higher interest rate environment and the new opportunities provided by the SECURE Act. That was the takeaway of a CFRA report released in early March. Click HERE to read the full story via Financial Advisor The post 2022 Was Good For Annuities; 2023 Stands To Be Better appeared first on Wink.

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Temperatures are rising (and not just metaphorically) as key stakeholders anxiously anticipate the outcomes of COP28. While companies reconsider their 2024 environmental sustainability strategies, there is another aspect of ESG that deserves exploring, the social sector. In the latest edition of "Navigating ESG Comms Through the Cosmos - Sagittarius Edition", 3BL hones in on this sign’s bold quality of asking questions others are burning to know the answers to.

Business

Wink Intel

APRIL 3, 2023

FALLS CHURCH, VA. (PRWEB) MARCH 30, 2023 The National Association of Insurance and Financial Advisors (NAIFA) has undertaken a series of events this month to raise awareness of the importance of women’s economic security in our country, as well as to highlight the importance of the voice of women financial advisors in their voting districts. The series of events was created as part of NAIFA’s participation in Women’s History Month and to deliver on several aspects of its Diversity, Equity, and I

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Wink Intel

APRIL 3, 2023

(Bloomberg) — The life insurance industry could become one of the first sectors to be subjected to strict rules around the use of algorithms and models powered by artificial intelligence as regulators seek to protect consumers from discrimination and bias. The Colorado Division of Insurance proposed new rules last month that would require state-licensed life insurers to provide an inventory of all AI models they use, establish strict governing principles on how they deploy algorithms, and

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Wink Intel

APRIL 3, 2023

Jackson National Life Insurance is stepping up its efforts to encourage women to start planning for their retirement and doing so by helping male financial advisors communicate better with women. Women are generally not preparing well for their retirement. According to a Fidelity Investments’ 2021 Women and Investing Study, only 42% of women have a retirement strategy, and of those, only 15% have a written retirement strategy.

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