Wed.Jan 25, 2023

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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. “Our goal is to improve the entire travel process from when you plan a trip to when you plan the next trip,” says Birnbaum, who joined the airline in 2015 and became CIO last July.

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It’s a Three-Peat: Crayon is Once Again Named the PMA Pulse Leader for Competitive Intelligence

Crayon

In the world of sports, a team that wins three or more championships in the span of only a few years is considered a dynasty. Today, Crayon is celebrating a dynasty of our own in the competitive intelligence market. Crayon has, for the third year in a row, been named a leader in the PMA Pulse.

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Giant Eagle CIO Kirk Ball on what’s fresh in the digital grocery experience

CIO

Based in Pittsburgh and privately owned, grocery chain Giant Eagle, with 34,000 employees across 570 locations, raced to deliver new digital experiences and buying capabilities for their customers during those intensely challenging early months of the pandemic. And it’s during that time when Ball joined, in June 2020. “The pandemic certainly accelerated the growth and adoption of buying online, and that certainly caused us to accelerate the landscape and breadth of the offering we have,” he says

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5 Benefits of Analytics to Manage Commercial Construction

Smart Data Collective

Analytics technology is changing the state of many different industries. The construction sector is no exception. Construction companies are projected to spend nearly $19.7 billion on analytics technology by 2027. While a growing number of construction companies are starting to appreciate the importance of analytics technology, some are still unaware of the benefits.

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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AVM Cloud: Empowering Enterprises in Malaysia to Deploy a Robust Sovereign Cloud

CIO

Already a leader in Malaysia’s burgeoning cloud services and solutions sector when it was acquired by Time dotCom, one of the region’s largest fixed-line communications companies in 2021, AVM Cloud recently became one of the select group of providers who offer VMware Cloud Verified Services to earn the VMware Sovereign Cloud distinction. Originally known as Integrated Global Solutions Technologies, AVM Cloud has a long relationship with VMware going back to 2010.

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How IT Can Deliver Better Business Outcomes

CIO

Cloud services, software-as-a-service (SaaS) applications, and on-premises infrastructures connected by wired and wireless networks now represent the backbone of modern enterprises. To fully harness the benefits of modern network architectures, network operations teams need a deep understanding of how these systems perform. This visibility is essential if teams are to avoid the downtime that results in lost revenues.

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How to Come up With the Perfect Instagram Caption

mention

Creating the perfect Instagram caption is no easy task. You need to channel your most creative self into making something witty and eye-catching to encapsulate the photograph you are posting in just a few words. Of course, finding these magical words can be difficult. However, with the right motivation and some helpful tips on crafting the ultimate caption (emojis included), you’ll develop the art of writing captions that will leave your followers wanting more.

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ServiceNow posts Q4 growth as enterprise automation remains strong

CIO

Enterprise software and workplace management orchestrator ServiceNow announced rosy revenue numbers in its Q4 2022 earnings call Wednesday evening, saying that total revenues topped $1.9 billion, which represents a 20% year-on-year increase. IDC analyst Stephen Elliot noted strong corporate management and the company’s expansion into the workplace experience market as contributing factors in the reported growth.

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Capturing the Cultural Zeitgeist with Trend Tracking

Netbasequid

Trend identification and tracking are fantastic ways to capture insight into audiences and the things they love. With it, companies can develop strategic plans to promote existing ideas or uncover entirely new ideas. The exercise offers a bevy of exciting and unknown opportunities just waiting to be discovered, and we discussed how this benefits the media and entertainment industry in our latest interview with Jeremy Whitham, Strategist in Customer Success at NetBase Quid.

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7 Strategies to Gather (and Actually Use) Competitive Intel from Employees

Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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H2M architects + engineers’ John McCaffrey on infrastructure lifecycles

CIO

John McCaffrey, CIO at H2M architects + engineers, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss infrastructure lifecycles, 3D scanning and design, and more.

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The World’s Most Trusted Brands + Free Interactive Dashboard

Infegy

In the not-too-distant past, brand trust was one of many factors that shaped how consumers chose a brand’s product or service over another company’s. In today’s tough market conditions, however, it can prompt a consumer to postpone or walk away from a purchase. Knowing how trusted your brand is, and why it is trusted or not is vital to growing your business, and maintaining your brand visibility and reputation during tight market conditions.

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Are Data Warehouses Still Relevant?

Dataversity

Over the past few years, enterprise data architectures have evolved significantly to accommodate the changing data requirements of modern businesses. The emergence of advanced data storage technologies, such as cloud computing, data hubs, and data lakes, makes us question the role of traditional data warehouses in modern data architecture. Data warehouses were first introduced in the […] The post Are Data Warehouses Still Relevant?

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Fortifying Enterprise Digital Security Against Hackers Weaponizing AI

Smart Data Collective

The biggest threat to digital security is weaponized artificial intelligence (AI) , which is ubiquitous and damaging. AI is neither good nor bad, but the people behind it can distinguish between AI being an asset or a threat. Cyber-attacks have grown in frequency and sophistication and have become more difficult to detect and stop. The profitability of hacking into data systems in the black market has propelled this threat, causing security experts to lag.

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

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Vaccine Development: What to Expect in 2023

Alpha Sense BI

Over the last three years, the COVID-19 pandemic brought new energy to manufacturing vaccines for a myriad of global diseases and health conditions. New waves of virus cases and resulting death tolls were mostly predictable due to disease modelers being largely accurate–allowing everyone to, in some sense, know when a new wave was coming and its potential threat.

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Examining the CIO time management dilemma

CIO

CIOs are expected to successfully split their time between duties that can greatly vary day to day. Federal Reserve System CIO Ghada Ijam, for instance, says on a good day, 60% of her time is spent on strategic planning and the rest keeping the business running. As every CIO knows, though, days can be unpredictable, and it’s all hands on deck when unexpected events and crises occur.