CIO

JANUARY 9, 2023

They are playing out across industries with the help of edge computing, Internet of Things (IoT) devices and an innovative approach known as Business Outcomes-as-a-Service. [1] Already, Atos customers have reported positive experiences. And they’re achieving significant wins. [2]

Retail 766

Retail Innovation Gaming Win 766

CIO

OCTOBER 23, 2023

At Dell Technologies, we put sustainability at the core of everything we do, setting strong commitments and taking the right actions to address climate change, minimize negative environmental impact, and drive positive outcomes for business and society.

Technology 772

Technology Technology Innovation Learning 772

CIO

SEPTEMBER 25, 2023

Its challenge was not the typical digital transformation from within, which was already under way at the time, but a shift of its product offerings from industrial control hardware to software-as-a-service priced with a subscription-based maintenance model its customers were adopting with other partners. There is much more personalization.

Advantage 641

Advantage Advantage Innovation Competitive 641

CIO

JANUARY 9, 2024

That quote aptly describes what Dell Technologies and Intel are doing to help our enterprise customers quickly, effectively, and securely deploy generative AI and large language models (LLMs).Many In other words, we are walking a mile in our customers’ shoes. Here’s a quick read about how enterprises put generative AI to work).

Due Diligence 693

Due Diligence Knowledge Technology Technology 693

CIO

DECEMBER 20, 2023

Done properly, measuring productivity gives insights into how development teams can deliver more value to users and customers, and that’s what leads to positive business impacts,” he says. A key part of building experiences for our customers is doing it quickly and cost-effectively while delivering a great product.”

IT 747

IT Innovation Knowledge Gaming 747

CIO

JANUARY 12, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience.

Technology 670

Technology Technology Brainstorming Intelligence 670

CIO

JUNE 9, 2023

It’s a time-tested truth: Getting a head start improves outcomes. This places a major focus on the initial investment instead of the potential outcomes and ROI, often disguising data management’s incredible value. This helps to improve real-time care, hasten the availability of patient rooms and accelerate better patient outcomes.

Management 687

Management Hospitals Travel Advantage 687

CIO

MARCH 24, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience.

Technology 508

Technology Technology Brainstorming Globalization 508

CIO

NOVEMBER 15, 2022

Sanchez-Reina also described such investment as a two-for-one strategy, bringing together financial performance with an organisation’s environmental and social values, thereby appeasing customers, employees and investors. This creates an outcome-based priorities and investments roadmap.

Benchmarking 890

Benchmarking Innovation Security Security 890

CIO

JANUARY 24, 2024

“Without mission-orientation, it can be especially challenging for organizations to prioritize data initiatives, allocate resources efficiently, and foster an engaged workforce that has a clear understanding of how their work has a genuine impact on business outcomes.” Overlooking these data resources is a big mistake.

Security 843

Security Security Innovation Analysis 843

CIO

JULY 6, 2023

The survey results indicate that efforts to modernize and automate the underlying IT infrastructure are finally translating into what really matters for the organization: business efficiency, business outcomes, and improved customer satisfaction.

Business 753

Business Security Security Learning 753

CIO

MARCH 13, 2024

But what’s most interesting, says group CIO Graham O’Sullivan, is it’s also a mutual, which means its over two million customers across the UK are also members, so they have a strong voice in how it operates as an organization. What we’re also trying to do is create, as a digital transformation, that self-serve experience for our customers.”

Banking 623

Banking Retail Innovation Technology 623

CIO

APRIL 4, 2024

“Everyone is running around trying to apply this technology that’s moving so fast, but without business outcomes, there’s no point to it,” says Redmond, CIO at power management systems manufacturer Eaton Corp. “We We need to continue to be mindful of business outcomes and apply use cases that make sense.” asks Srivastava.

Banking 824

Banking Pharmaceutical Technology Technology 824

CIO

FEBRUARY 13, 2024

Consider IT investment from a business outcome perspective Armed with a better understanding of what makes the business tick, CIOs must then shape their IT investment strategies in ways that move the needle for the business. In both cases, stakeholders can immediately see how technology is working to produce positive business outcomes.

Business 645

Business Banking Loss Human Resources 645

CIO

NOVEMBER 15, 2022

By Milan Shetti, CEO Rocket Software In today’s digital world, technology can make or break a company’s outcomes for its customers. As a result, all companies that use technology to meet or solve customer needs should consider themselves a tech company.

Management 663

Management Banking Security Security 663

CIO

FEBRUARY 27, 2024

Then, you should link your infrastructure adoption and governance strategy to specific business outcomes. This creates risk for the company, shareholders, customers and their brand. Complexity, challenges and gaining control Lifecycle management requires an approach that can quickly adapt to shifting customer and market needs.

Technology 639

Technology Technology Management Startups 639

CIO

JANUARY 30, 2024

In large enterprises, it can be a significant effort to track progress in the delivery of products and services to customers. This involves aligning the goals of both business and IT teams around a customer-centric approach. Leaders need to emphasize shared outcomes and objectives and establish clear success metrics.

Analysis 866

Analysis Management Learning Business 866

CIO

DECEMBER 19, 2023

Customer-centric Net Promoter Scores are equally important, he adds. “To Standardization ensures a consistent end-user experience with outcomes that adhere to established security policies. Understanding customer needs and pain points makes IT service delivery more responsive and adaptive.”

IT 868

IT SWOT Innovation Research 868

CIO

FEBRUARY 12, 2024

SAP customers have a lot to navigate in 2024. Here are five predictions about what will play out for SAP customers as the year goes on, along with follow-on effects and questions SAP customers will have to address in their wake.

Innovation 592

Innovation Technology Technology Win 592

CIO

APRIL 4, 2024

Aside from the technology migration, Al Rawi and his team customized their mission to “humanize” the indigent, not just digitize caseloads, by leveraging Salesforce and AI to champion the rights of clients facing charges in a system that too often views them as case numbers rather than individuals.

Banking 673

Banking Technology Technology Management 673

CIO

AUGUST 14, 2023

The question is, how do we provide the right technology and ease of use so our customers can gain a competitive advantage and solve their business challenges?” Creating a fanatical customer experience is part of our DNA. Every company today is a technology company.

Airline 591

Airline Technology Technology Win 591

CIO

DECEMBER 7, 2023

This is especially important when you’re trying to bring new commercial products and solutions to the market — where you have to test and learn and iterate with customers. How are we creating a stickier experience for the customers, where they’re seeing value? Space to take some risk and try new things has to be an expectation.

Globalization 640

Globalization Commerce Innovation Learning 640

CIO

MARCH 19, 2024

In the 18-month process of evaluating and acquiring VMware, we looked at everything to identify what’s needed to create more value for our customers. We’ve acted decisively to increase customer value since we closed the acquisition in late November. VCF is a completely modernized platform for cloud infrastructure.

Innovation 603

Innovation Finance Security Security 603

CIO

JANUARY 4, 2024

“With its deep AI and HPC [High Performance Computing] domain knowledge and enterprise-grade GenAI deployments, Articul8 is well positioned to deliver tangible business outcomes for Intel and our broader ecosystem of customers and partners,” Intel CEO Pat Gelsinger said in a news release.

Capital 721

Capital Profiling Globalization Knowledge 721

CIO

AUGUST 22, 2023

Underlining the need for building a customer-centric mindset , he says IT leaders must “adopt a methodology that elevates customer experience as a top-level metric, on par with technical and functional requirements that technology teams have traditionally been responsible for.”

Advantage 613

Advantage Advantage Globalization Technology 613

CIO

OCTOBER 18, 2023

x natural language model on pilots well before Microsoft’s highly publicized OpenAI investment and is moving full steam ahead on streamlining content creation for car research pages and encouraging its programmers to scale use of GPT-4 to further enhance the customer experience. in concert with Microsoft’s AI-optimized Azure platform.

Technology 872

Technology Technology Intelligence Intelligence 872

CIO

MAY 25, 2023

Deneen DeFiore: There’s definitely value in having the ability to tell the story that’s connected to the business outcomes around what you’re trying to do to manage risk. What I try to do, again, is focus on the outcomes, because if you’re aligned on the outcome, then you can really start to unpack what the issues are around the disconnects.

Airline 638

Airline Business Value Chain Security 638

CIO

MAY 1, 2023

At the same time, ever-evolving macroeconomic conditions are pressuring leaders to drive business outcomes against tighter margins. ChatGPT) the speed with which businesses are able to respond to changing market dynamics and customer needs is critical. The best defense is an optimized and more productive offense.

Business 631

Business Innovation Banking Retail 631

CIO

MARCH 6, 2024

Here are the five ways to help you prepare for whatever is thrown your way while still meeting your desired business outcomes. Today, enterprise IT’s mission has emerged not just as a vendor of services to internal corporate clients but as a full strategic partner in keeping the business running no matter where workers or customers may be.

Business 612

Business Security Security Technology 612

CIO

DECEMBER 17, 2023

Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. In this article, we’ll look at how AI helps companies sustain service levels at scale (during and after the holiday rush) while finding new ways to raise the bar for customer experience.

Management 780

Management Innovation Win Security 780

CIO

OCTOBER 13, 2022

More than just generic tweaks to the application stack or a simple lift-and-shift initiative, true app modernization involves holistic process improvements and optimizing the application mix for quantifiable business outcomes. Think of ICCA as a GPS for app modernization,” Varadarajan says.

Alliance 666

Alliance Advantage Advantage Knowledge 666

CIO

DECEMBER 15, 2023

According to the survey, the top three are: Strengthening cybersecurity and data privacy measures (63%) Enhancing the customer and employee experience (CX and EX) (60%) Improving their use of data and insights for the business, including AI (59%) Let’s take a look at each of these in a bit more detail.

IT 641

IT Security Security Knowledge 641

CIO

NOVEMBER 20, 2023

This helps researchers save time and costs, stay current, and potentially improve outcomes. In addition, AI models help predict patient responses to specific therapies, helping to customize and optimize treatments. In turn, this enables earlier detection of potential diseases, which can improve patient outcomes.

Research 751

Research Profiling Data Analysis Intelligence 751

CIO

NOVEMBER 20, 2023

Chatbot conversations and decisions By some estimates, intelligent chatbots can already answer 80% of routine customer questions. This reduces costs while improving customer experience. Outcomes are fed back into machine learning models to improve prediction accuracy continually.

Airline 800

Airline Retail Knowledge Finance 800

CIO

OCTOBER 31, 2023

Is your IT organization doing all it can to help sales team members build and retain customers? He recommends delivering a continuous sales data flow to sales personnel, providing comprehensive views of the customers they’re working with. It requires a deep commitment to frequent, clear communication and coordination on mutual goals.

Sales 723

Sales IT Startups Innovation 723

CIO

MARCH 26, 2024

In some cases, IT organizations are exploring new partnership models to achieve desired outcomes, such as co-sourced innovation, wherein both parties benefit from the collaboration without relinquishing rights to the intellectual property developed, says Craig Wright, senior partner in the operations excellence practice at West Monroe.

Intellectual Property 746

Intellectual Property Alliance Knowledge Entertainment 746

CIO

FEBRUARY 10, 2023

Predictive analytics definition Predictive analytics is a category of data analytics aimed at making predictions about future outcomes based on historical data and analytics techniques such as statistical modeling and machine learning. Predictive models can help businesses attract, retain, and nurture their most valued customers.

Predictive Analytics 903

Predictive Analytics Hospitals Algorithm Pharmaceutical 903