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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. How did these changes help improve your business performance last year?

Banking 724
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The new CIO mandate: Selling AI to employees

CIO

As organizations roll out AI applications and AI-enabled smartphones and devices, IT leaders may need to sell the benefits to employees or risk those investments falling short of business expectations. Nearly three-quarters of employees surveyed said they believe AI devices will make them more productive. With gen AI, there’s more enthusiasm.

Loss 798
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How CIOs reinterpret their role through AI

CIO

As businesses digitally transform, technology is increasingly integrated into every activity, and the CIO is becoming more of a catalyst for data-driven value creation through analytics, new AI model training, software development, automation, vendor engagement, and more.

Banking 533
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What are the main challenges CISOs are facing in the Middle East?

CIO

Legislative changes on a global scale have been a major challenge faced daily and it’s often exacerbated by the need to instantly change course and work towards compliance to avoid the often-hefty fines and penalties, legal liabilities and reputational damage associated with non-compliance.

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Driving Customer Loyalty with Secure and Modern Apps

CIO

And out of these, my favourite app is a local banking app. It’s completely intuitive, allows me to perform most tasks in less than 3 clicks, has all the functions that I need to perform banking on-the-go, is constantly updated with new features, comes with great performance and stability and most of all is very secure.

Security 504
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Generative AI in Investment Banking

Alpha Sense BI

While they are not newcomers to digital transformation, investment banks (IBs) are increasingly adopting generative artificial intelligence (genAI) across their organizations. In the last couple of decades, investment banks have adopted AI for customer-centric interfaces and to automate data functions. million per employee by 2026.

Banking 59
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Silicon Valley Bank Collapse: Why it Happened and What to Expect

Alpha Sense BI

It’s no surprise that Silicon Valley Bank (SVB) catered to a specific type of startups, venture capitalists, and tech firms. For 40 years, SVB has provided banking services to nearly half of the country’s venture capital-backed tech and life-science companies. When it comes to the economy, history tends to repeat itself.

Banking 98