article thumbnail

Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 747
article thumbnail

The new CIO mandate: Selling AI to employees

CIO

But 45% also said they feared that AI will make their work less relevant to their employers, and 43% said they fear the loss of their jobs due to AI. Still, a report surfaced earlier this month that global banks and investment firms are examining the possibility of replacing entry-level financial analyst positions with AI.

Loss 813
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What are the main challenges CISOs are facing in the Middle East?

CIO

Legislative changes on a global scale have been a major challenge faced daily and it’s often exacerbated by the need to instantly change course and work towards compliance to avoid the often-hefty fines and penalties, legal liabilities and reputational damage associated with non-compliance.

article thumbnail

How CIOs reinterpret their role through AI

CIO

This improves business performance by protecting against potential revenue loss and ensuring a better customer experience, which is also critical to customer retention and acquisition. IT was divided into three parts: core banking, IT infrastructure, and data management, analytics, and AI.

Banking 575
article thumbnail

Driving Customer Loyalty with Secure and Modern Apps

CIO

And out of these, my favourite app is a local banking app. It’s completely intuitive, allows me to perform most tasks in less than 3 clicks, has all the functions that I need to perform banking on-the-go, is constantly updated with new features, comes with great performance and stability and most of all is very secure.

Security 615
article thumbnail

Generative AI in Investment Banking

Alpha Sense BI

While they are not newcomers to digital transformation, investment banks (IBs) are increasingly adopting generative artificial intelligence (genAI) across their organizations. In the last couple of decades, investment banks have adopted AI for customer-centric interfaces and to automate data functions. million per employee by 2026.

Banking 59
article thumbnail

Silicon Valley Bank Collapse: Why it Happened and What to Expect

Alpha Sense BI

It’s no surprise that Silicon Valley Bank (SVB) catered to a specific type of startups, venture capitalists, and tech firms. For 40 years, SVB has provided banking services to nearly half of the country’s venture capital-backed tech and life-science companies. When it comes to the economy, history tends to repeat itself.

Banking 98