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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

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AlphaSense for Investment Banking

Alpha Sense BI

Over the last decade, the investment banking sector has been completely transformed by a myriad of factors —the mounting prevalence of digital transformation, shifting economic paradigms, and opportunities in trending areas such as sustainable finance, blockchain , RegTech, etc.

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How to Use AlphaSense for ESG Benchmarking

Alpha Sense BI

However, there is currently no standardized reporting methodology, which makes ESG benchmarking a challenge. That is why it is crucial to have a market intelligence platform that aggregates ESG content into one place so you can efficiently perform your research and benchmarking. In the AlphaSense platform alone, there are over 14.6

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Generative AI will profoundly change healthcare operations

CIO

Generative AI will significantly change how healthcare operations are conducted, establishing a new level of benchmark performance by which all payers and providers will be measured. For more information about EXL’s work to optimize healthcare call centers, read our case study.

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The Hartford CIO Deepa Soni on transforming at scale

CIO

In a career spanning such companies as IBM, KeyCorp, M&T Bank, and BMO, she has “answered the call” many times, most recently as CIO of The Hartford, where she is responsible for the overall strategy, vision, and execution of business technology, cyber, data analytics, and data science. We call this whole phenomenon information advantage.

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Re-Tooling Your Way to a More Efficient Enterprise

CIO

These questions will help inform next steps: how to either move on, or re-tool for improved efficiency. After re-tooling, it’s crucial to test the current performance against the previous performance to establish benchmarks. This also includes asking questions such as: Is this technology being under- or over-utilized?

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The Royal Mint’s diversification means all change for IT and security

CIO

The Queen’s death brings e-commerce innovation Hobbs joined The Royal Mint in January 2020, bringing 20 years of experience from financial services, where he worked for Barclays Bank, Barclaycard, Lloyds Banking Group and Admiral Insurance. We used a security scorecard benchmark and said we could become the most secure global mint.”

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