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Gaining an AI advantage: Not all AIs are created equal

CIO

Our scalability ensures that organizations of all sizes, from small businesses to large enterprises, can benefit from Zscaler’s AI-driven security solutions without compromising on performance or efficacy. AI in the cloud ensures the highest level of privacy and governance for every enterprise with nearly million 30.5 unique users and 49.75

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The Hartford CIO Deepa Soni on transforming at scale

CIO

In a career spanning such companies as IBM, KeyCorp, M&T Bank, and BMO, she has “answered the call” many times, most recently as CIO of The Hartford, where she is responsible for the overall strategy, vision, and execution of business technology, cyber, data analytics, and data science. We call this whole phenomenon information advantage.

Advantage 804
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

How did these changes help improve your business performance last year? Over the last fiscal year, these efforts have yielded notable improvements in business performance, with increased customer satisfaction, more efficient processes, and higher overall productivity.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. Because Lufthansa’s business is moving people from place to place, the physical side of the customer experience is still the airline’s primary pillar. To his peers, Rückert says, “don’t underestimate how difficult business transformation is.

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Competitor Benchmarking: What It Is & How It Works

Netbasequid

We are going to detail some of these opportunities, as well as what competitor benchmarking is, how it’s used, as well as some best practices. As of 2020, the global business intelligence adoption rate was 26%. As of 2020, the global business intelligence adoption rate was 26%. What is Competitor Benchmarking?

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Trust Bank’s commitment to CX as a digital disruptor

CIO

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation.

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Should you build or buy generative AI?

CIO

Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. It’s already showing up in the top 20 shadow IT SaaS apps tracked by Productiv for business users and developers alike.