article thumbnail

Gaining an AI advantage: Not all AIs are created equal

CIO

Additionally, Generative AI-powered pricing models and pricing benchmarks in our application catalog will allow customers to better understand which applications they have that overlap in function, and where they can eliminate excess apps to drive savings.

Advantage 661
article thumbnail

The Hartford CIO Deepa Soni on transforming at scale

CIO

Deepa Soni: We strongly believe that enterprise agility and speed-to-market are key competitive advantages, and they’re a key tenant of our objectives. As we think about our next step change in driving business outcomes and competitive advantage for The Hartford, it is really our AI-led transformation. Can you expand on that?

Advantage 804
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

This choice was bolstered by third-party benchmark reports, which highlighted significant advantages such as approximately 35% lower total cost of ownership (TCO) compared to traditional solutions. This move highlights the advantages of accessing cloud features while continuing operations within the Mashreq Data Center.

Banking 747
article thumbnail

Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Offering through the profile real advantages, like data only in one place, a simplified process to check in. “Those two elements together are the focus of what lies now ahead, connecting those two in a smart way, meaning making good recommendations to the customers. It looks completely different compared to what you had to do in the past.

Airline 902
article thumbnail

Competitor Benchmarking: What It Is & How It Works

Netbasequid

We are going to detail some of these opportunities, as well as what competitor benchmarking is, how it’s used, as well as some best practices. 61% of brands say they’ve seen positive impacts to their revenue by implementing competitive benchmarking strategies into their market research. What is Competitor Benchmarking?

article thumbnail

Trust Bank’s commitment to CX as a digital disruptor

CIO

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation.

Banking 617
article thumbnail

Should you build or buy generative AI?

CIO

Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. CIOs want to take advantage of this but on their terms—and their own data. As so often happens with new technologies, the question is whether to build or buy.