CIO

MAY 1, 2024

Empath-IA also rose out of a need to strategically respond to increasing competition, so the project could serve as a catalyst to enable a commanding position in the services sector. “We And at its center is Nuria Fuentes, Ingesan’s CIO and leader of systems and digital transformation.

Human Resources 653

Human Resources Innovation Advantage Advantage 653

CIO

APRIL 22, 2024

According to analysts, if the deal went through, it would not only mean consolidation in the iPaaS market but also a new revenue source for Salesforce. billion, offers the Anypoint Platform — an iPaaS service — that offers integration, automation, and API management capabilities.

Management 762

Management Intelligence Intelligence Technology 762

CIO

MARCH 12, 2024

Workflow automation software provider Creatio has added a suite of generative AI capabilities to its customer relationship management (CRM) offerings. Creatio’s CRM offering includes separate suites for marketing, sales, and service. CRM Systems, Salesforce Automation

IT 617

IT Sales Analysis Intelligence 617

CIO

OCTOBER 3, 2023

Robotic process automation (RPA) is a well-established means of automating repetitive business processes implemented in software. Combined with RPA tools they enable much greater levels of automation of many business processes. Combined with RPA tools they enable much greater levels of automation of many business processes.

Business 757

Business Analysis Intelligence Intelligence 757

CIO

APRIL 17, 2024

The provider of ERP and professional services automation software based on the Salesforce platform today announced it has added AI-powered features aimed at simplifying common processes for midrange service firms to its latest update.

Briefing 697

Briefing IT Advantage Advantage 697

CIO

APRIL 24, 2024

Microsoft is opening another route for extending the reach of its Copilot offerings in the enterprise through an expanded partnership with global professional services company Cognizant. The multinational IT services giant aims to leverage the tools internally to streamline workflows, improve efficiency, and enhance customer experiences.

Intellectual Property 798

Intellectual Property Human Resources Innovation Globalization 798

CIO

DECEMBER 27, 2023

Highly regulated, customer-centric, and dependent on layers of human involvement and manual processes, financial services are ripe for automation through artificial intelligence (AI). So business technology leaders in financial services are carefully navigating a path toward AI. Banks have to get ready to take the step forward.”

Banking 885

Banking Commerce Technology Technology 885

CIO

APRIL 11, 2024

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. However, in the last two years, OCI has begun to attract more new customers of its own.”

IT 781

IT Innovation Knowledge Research 781

CIO

FEBRUARY 12, 2024

Leaders are feeling the pressure to implement genAI quickly and automate as much as possible. Beyond automation One of the key reasons for concern surrounding GenAI is its potential to automate tasks typically performed by humans. This enables workers to adapt to the changing landscape and remain competitive in the job market.

Security 879

Security Security Innovation Data Analysis 879

CIO

FEBRUARY 20, 2024

Others are weighing the advantages of subscription-based business models where industrial equipment, automation, and processes are delivered as a service. For instance, Rockwell Automation, a US provider of industrial automation technology, uses Microsoft Copilot in its FactoryTalk Design Studio.

Innovation 606

Innovation Sales Competitive Advantage 606

CIO

AUGUST 4, 2023

Automation has been a hot topic in the job market for several years now, with plenty of pros and cons surrounding both the idea of job creation and job loss. But automation is also predicted to create 58 million new jobs, with 85% of Americans supporting automation when it applies to jobs that are “dangerous or unhealthy for humans.”

IT 601

IT Loss Finance Education 601

CIO

OCTOBER 17, 2023

NetSuite, an Oracle subsidiary, is a SaaS -based ERP provider offering a suite of applications that work together, reside on a common database, and are designed to automate core enterprise business processes. The new capabilities were announced on Tuesday at the company’s annual SuiteWorld conference in Las Vegas.

IT 821

IT Finance Benchmarking Capital 821

CIO

DECEMBER 11, 2023

Well, when it comes to a nationwide automotive group in the world’s largest automotive market, that proverb about a hundred could be hundreds of thousands. Founded in 2006 and based in Shanghai, China Grand Automotive Services Group Co., CGA) is China’s leading passenger car dealership and service business. Recognition given.

Innovation 657

Innovation Finance Sales Management 657

CIO

JANUARY 12, 2023

We’re very early in our automation journey,” says Mike Upton, the organization’s digital and technology officer. First Tech had been deploying some robotic process automation, trying to replace paper forms, as well as using Salesforce.com for other automations. And according to Gartner , the RPA software market grew 19.5%

Algorithm 909

Algorithm Retail Technology Technology 909

CIO

SEPTEMBER 29, 2023

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. According to MarketResearch.Biz , the financial services market for generative AI reached USD 847 million in 2022 and is poised to grow at a CAGR of 28.1% Automation.

Finance 835

Finance Banking Intelligence Intelligence 835

CIO

MARCH 29, 2024

The company now has several business processes fully automated with homegrown code and AI. According to Woodring, the company’s first machine learning models were developed more than 10 years ago, to automate tasks such as marketing, lead generation pattern recognition, and loan origination processes. The rest are on premises.

Knowledge 816

Knowledge Technology Technology Retail 816

CIO

FEBRUARY 13, 2024

In addition, Oracle has added a new trade incentive program to the suite that will allow enterprises to automate support for multiple country-specific trade programs. This enables application users to bid on spot market shipments, capture shipment actuals, and launch maps, Oracle said.

Management 759

Management Globalization Business Intelligence Knowledge 759

CIO

MARCH 27, 2024

One of the few certainties in this world is that customers will always expect more from their service providers, and that whether they remain customers depends greatly on whether that expectation is met. Thankfully, a solution does exist, in the form of process automation. And it isn’t just customers whose expectations are rising.

Business 325

Business Loss Finance Innovation 325

CIO

DECEMBER 5, 2023

While it’s critical to control costs continuously, it becomes even more imperative during times of economic pressure,” says Jon Pratt, CIO at security managed services provider 11:11 Systems. Several methods can help IT leaders scour for value leakage in IT services deals.

IT 867

IT Analysis Technology Technology 867

CIO

APRIL 17, 2024

Salesforce’s reported bid to acquire enterprise data management vendor Informatica could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce, according to analysts. Informatica offers similar services via its Intelligent Data Management Cloud (IDMC) platform.

Airline 804

Airline Capital Globalization Security 804

CIO

NOVEMBER 17, 2022

By Milan Shetti, CEO Rocket Software In today’s fast-paced digital business world, organizations have become highly adaptive and agile to keep up with the ever-evolving demands of consumers and the market. According to IBM , every day people create an estimated 2.5 quintillion bytes of data (that’s 2.5 followed by 18 zeros!).

Management 900

Management Security Security Technology 900

CIO

MARCH 14, 2024

As businesses digitally transform, technology is increasingly integrated into every activity, and the CIO is becoming more of a catalyst for data-driven value creation through analytics, new AI model training, software development, automation, vendor engagement, and more.

Banking 573

Banking Technology Technology Loss 573

CIO

FEBRUARY 24, 2023

The motivations to digitize client-facing solutions vary but are often both push and pull: a push from your organization to grow revenues, gain competitive advantage, and further differentiate products and services, and a pull by the market looking for the latest technologies such as AI/ML, AR/VR, and digital twins for immediate business benefit.

Advantage 747

Advantage Advantage Technology Technology 747

CIO

OCTOBER 6, 2023

That’s why SaaS giant Salesforce, in migrating its entire data center from CentOS to Red Hat Enterprise Linux, has turned to generative AI — not only to help with the migration but to drive the real-time automation of this new infrastructure.

IT 880

IT Data Logging Commerce Security 880

CIO

NOVEMBER 8, 2023

As such, Kay’s biggest challenge in setting the stage for her digital ambitions — and one that has involved the entire C-suite — has been unifying the IT operations of Principal Financial’s individual businesses units in order to develop an enterprise-wide data foundation and cloud architecture on which to build its next-generation services.

IT 771

IT Technology Technology Capital 771

CIO

NOVEMBER 3, 2023

“Supply relationship management will enter an entirely new phase when so much more intelligence is available to buyer and supplier both,” says Paul Blake, senior director of product marketing at GEP. For example, AI can quickly answer: what is the best strategy for optimizing savings in a rising market for a particular category?

Intelligence 804

Intelligence Intelligence Management Learning 804

CIO

FEBRUARY 7, 2024

Carter Busse, CIO of no-code enabled automation platform company Workato, adds that APIs are now important connective tissue to integrate and interact with large language models (LLMs) within business processes. “If Digital transformation and growing reliance on third-party services are key contributors as well, she adds.

Security 780

Security Security Innovation Technology 780

CIO

JUNE 23, 2023

According to the MIT Technology Review Insights Survey, an enterprise data strategy supports vital business objectives including expanding sales, improving operational efficiency, and reducing time to market. The problem is today, just 13% of organizations excel at delivering on their data strategy.

Analysis 720

Analysis Innovation Technology Technology 720

CIO

JANUARY 16, 2023

There’s no doubt that DevOps has helped many IT organizations achieve their goal of delivering applications and services faster and better than traditional software development processes. It’s crucial to assess current business practices and needs,” says Mohan Kumar, senior architect at TEKsystems, an IT service management firm.

Technology 908

Technology Technology Analysis Capital 908

CIO

FEBRUARY 13, 2023

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). And there’s a labor shortage in those industries so [the focus is on] more automation and more AI.” It’s all about uptime and input.

Hospitals 909

Hospitals IT Security Security 909

CIO

OCTOBER 13, 2023

In the next six to 12 months, some of the most popular anticipated uses for gen AI include content creation (42%), data analytics (53%), software development (41%), business insight (51%), internal customer support (45%), product development (40%), security (42%), and process automation (51%).

Algorithm 899

Algorithm Knowledge Research Learning 899

CIO

FEBRUARY 28, 2024

This is what Mobicule Technologies , an independent software vendor (ISV) in fintech, realised as they expanded their client base in India’s financial services industry. In financial services , security and compliance are as important as reliability and responsiveness.

Banking 660

Banking Security Security Win 660

CIO

OCTOBER 21, 2022

The contact center market is growing at a rapid pace. As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX). The contact center software market is expected to grow at a 21% compound annual growth rate ( CAGR ) from 2022 to 2030.

Banking 566

Banking Technology Technology Market Research 566

CIO

NOVEMBER 16, 2023

Afterwards we spent some more time focused specifically on Soni’s perspectives around the power of what she calls “the 4 EAs @scale, @pace”: enterprise agility, enterprise AI, extreme automation, and employee (skill) advancement. The IT organization has a lot of processes today that could have a big advantage by being automated.

Advantage 801

Advantage Advantage Benchmarking Innovation 801

CIO

MARCH 13, 2023

It is clear that artificial intelligence, machine learning, and automation have been growing exponentially in use—across almost everything from smart consumer devices to robotics to cybersecurity to semiconductors. In 2023, there is no doubt that artificial intelligence and automation will permeate every aspect of our lives.

Technology 907

Technology Technology Intelligence Intelligence 907

CIO

OCTOBER 11, 2023

The good news for SAP is that many of the customers adopting its cloud-based S/4HANA offering are net-new, meaning more market share. A feature pack is less disruptive than an upgrade, because you’re just adding it right into the current release,” said Eric van Rossum, chief marketing and solutions officer for SAP Cloud ERP.

Innovation 788

Innovation Technology Technology Management 788

CIO

SEPTEMBER 7, 2023

Of the nearly 6,000 CIOs, CISOs, and CTOs who shared their insights for VMware’s Multi-Cloud Maturity Index , a global survey conducted by market-research firm Vanson Bourne, more than half believe the stakes are even higher: 53% say organizations that do not adopt a multi-cloud approach risk failure.

Management 636

Management Security Security Research 636