Wed.Mar 06, 2024

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How CIOs use AI to elevate CX services

CIO

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024.

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How to Use HubSpot CRM’s Conditional Property Logic

Weidert Group

If you could personalize the experiences of your customers across every stage of the lifecycle, at scale , what would you do first? Highly tailored and targeted emails? Engagement-based sales follow-ups? Automated service ticket routing? We’ve got plenty of HubSpot CRM tips and tricks to share, but Conditional Property Logic , or CPL as we call it, is particularly powerful.

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3 business benefits of stronger security using Zero Trust principles

CIO

Operational technology (OT) organizations face increasing challenges when it comes to cybersecurity. Manufacturing in particular has become a bigger target for bad actors; in fact, it was one of the sectors most impacted by extortion attacks, according to Palo Alto Networks’ 2023 Unit 42 Extortion and Ransomware Report. As Industry 4.0 continues to roll out, the internet of things (IoT) is expanding, and manufacturing organizations are using the latest technologies to scale.

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The Five Biggest Challenges with Large-Scale Cloud Migrations

Dataversity

The popularity of cloud computing continues to grow. In fact, research firm Gartner indicates that by 2028, cloud computing will “shift from being a technology disruptor to becoming a necessary component for maintaining business competitiveness.” It is estimated that as many as 90% of organizations in the United States are utilizing the cloud to some degree, with 47% pursuing a […] The post The Five Biggest Challenges with Large-Scale Cloud Migrations appeared first on DATAVERSITY.

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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The change management Informatica needed to overhaul its business model

CIO

What is the business transformation currently underway at Informatica? When we were taken private in 2015, we were a traditional software vendor, but the market was starting to embrace the cloud. Many of our customers had already started to move their applications and it made sense they would want to transition to data management in the cloud as well.

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Salesforce rebrands its low-code platform to Einstein 1 Studio

CIO

Salesforce on Wednesday rebranded its low-code platform, Einstein Studio, to provide developers a set of tools to customize Einstein Copilot and add new capabilities to it. Einstein Studio, now rebranded to Einstein 1 Studio, comes bundled with the company’s Data Cloud at no added cost and features capabilities such as a control panel to expose enterprise data to large language models (LLMs) of their choice, including GPT-4 and Llama 2 , and Skills Builder — a tool to add new functions to Cop

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Engage3 Recognized in Inc. Magazine’s List of Fastest Growing Companies for 8th Year in a Row; Elevates Bryan Courtney-Bennett to Chief Growth Officer

Engage3

Recognized by Inc. Magazine for 8 Years of Growth, AI-Powered Pricing Company Plans Continued Growth through Product Innovation, Further Integration of Generative AI into Price Image Management Suite, and the Appointment of its First Chief Growth Officer Engage3 powered by Dexi, which helps retailers and brands profitably grow revenue and drive store trips by tracking and optimizing their Price Image, was recognized for the 8th year in a row as one of America’s fastest growing companies.

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5 tips for securing your remote workspace

CIO

Hybrid and remote working have become a permanent feature for the majority of businesses, as shown by multiple studies. However, for IT teams changing working models represent a challenge. Security professionals must adapt controls to a world where the perimeter is distributed, and users can log into corporate resources from any network and any device.

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Why Annuity Sales Are Booming

Wink Intel

Last year, according to data tracker Limra, U.S. annuity sales reached $385 billion, marking the second straight year of record highs. Limra attributed this sales run to a combination of rising interest rates, market volatility, demographic shifts and greater demand for retirement-income security. All true, no doubt. Click HERE To read the full story through Financial Advisor.

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7 Strategies to Gather (and Actually Use) Competitive Intel from Employees

Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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Maximise productivity for employees and IT staff in the hybrid work era

CIO

Work has fundamentally shifted in today’s post-pandemic world. For example, 40% of employees no longer have a dedicated desk, according to research from Start Standing. In addition, a study by Harvard Business Review in 2023 found senior executives expect remote and hybrid work to continue to grow over the next five years. At the same time, hybrid work has also affected IT teams.

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The Future of Connected Cars: Intelligence on the Move

SCIP

SCIP Insights The Future of Connected Cars: Intelligence on the Move In the not-so-distant future, our roads will be crowded with vehicles that are more than just modes of transportation. They will be hubs of connectivity, seamlessly integrating with the digital world around them. Welcome to the era of connected cars, where intelligence is on the move.

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The focus shift: A guide to five key business outcomes

CIO

How is that five-year playbook you drew up 3 years ago looking today? Chances are that your projections for facilities, IT, staffing, and supply chain all turned upside down. The reality is that you need a whole new kind of blueprint today—not one that attempts to dictate a fixed future but rather one that prepares your business to thrive in this era of uncertainty.

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Addressing the gender gap in insurance and financial services

Wink Intel

While insurance and financial services have traditionally been male-dominated industries, some progress has been made in recent years to address the gender gap, according to several studies. Women now make up roughly 50% of the workforce in the insurance industry, but they represent only 18% of C-suite positions. In the financial services sector, the proportion of women in leadership roles is 24% and is projected to grow to 28% by 2030.

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

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Per i leader IT, l’operatività dell’intelligenza artificiale generativa è ancora un obiettivo in divenire

CIO

La quantità di aziende che hanno già implementato l’intelligenza artificiale generativa o che la stanno esplorando in modo attivo sta crescendo in maniera esponenziale. Se guardiamo al recente passato, nel novembre del 2022, il suo tasso di utilizzo era quasi, limitato com’era ai generatori di immagini o di testi, cioè gli unici strumenti allora disponibili.

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4 Ways to Lock In Yields Above 5%

Wink Intel

With some money-market mutual funds and high-yield savings accounts still sporting 5% yields, it is easy to be complacent and let cash sit. But with the Federal Reserve likely to begin cutting interest rates later this year—recent hot inflation readings notwithstanding —such high yields are likely to come down quickly. Click HERE to read the full story via WSJ Wink’s Moore on the Market: Actually Debbie Carlson , annuities are available with as little as one-year terms.

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IT’s role in moving the organisation towards a circular economy

CIO

The concept of the circular economy has gained significant attention in recent years as the world continues to grapple with environmental issues. We currently exist in what’s known as a linear economy, where finite resources are extracted to make products that are used and then thrown away. In contrast, the circular economy is a system based on the regeneration of materials or products, especially as a means of continuing production in a sustainable or environmentally friendly way.

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California’s Adoption of NAIC Annuity Protection Model Means 90% of U.S. Consumers Now Covered

Wink Intel

Some insurance industry experts are saying that California’s adoption this week of the National Association of Insurance Commissioners (NAIC) best interest model for annuity transactions further negates the need for the DOL’s proposed retirement security rule. The fact that California—a blue state with the largest population of any state in the country—this week became the 45 th state to adopt the best interest regulation that insurance producers must follow when recommending annuity products t

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Bring your most productive self to work

CIO

No matter where you conduct work – in the office, at a customer’s location, in your home or a combination of these settings – your computing devices must live up to your needs and expectations. That might mean, for example, that your laptop or PC should deliver: Long battery life to sustain lengthy video conferencing calls when you’re on the road Seamless connectivity with a webcam or printer High-quality audio and video functionality for virtual meetings with colleagues An attractive, easy fit

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AuguStar and Americo Add Indexed Life Policies

Wink Intel

Two life insurers that have made a big push to increase their market share in recent years have added indexed life insurance products. AuguStar Life — the Cincinnati-based reincarnation of Ohio National Life — introduced a 20-pay Prestige Indexed Whole Life policy, a sibling of the company’s 10-pay indexed whole life policy. Click HERE to read the full story via Think Advisor Wink’s Moore on the Market: AuguStar Life has a new 20-pay indexed whole life product.

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Ultimate guide to implementing digital workspaces

CIO

Over the past few years, more businesses have adopted digital workspaces to enable a seamless and productive hybrid work experience. As a result, chief information officers (CIOs) and ITDMs have had to pivot their strategies so they can choose software to securely deploy and manage digital workspaces at scale. This is an IT reality that is unlikely to change.

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DOL Fiduciary Rule Could Throw Cold Water on Annuity Sales Boom

Wink Intel

Annuity sales keep breaking records and hit an all-time high in the fourth quarter of last year, but the Department of Labor’s proposed fiduciary rule governing retirement accounts threatens to rein in the party. The change could be felt most acutely by some of the largest independent broker-dealers, such as LPL Financial, Ameriprise Financial and Raymond James Financial, which control almost a third of the advisor-sold annuities market, according to a 2022 Cerulli Associates report.

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What Questions Are Brands Asking About Their ESG Initiatives Ahead of 2024?

Temperatures are rising (and not just metaphorically) as key stakeholders anxiously anticipate the outcomes of COP28. While companies reconsider their 2024 environmental sustainability strategies, there is another aspect of ESG that deserves exploring, the social sector. In the latest edition of "Navigating ESG Comms Through the Cosmos - Sagittarius Edition", 3BL hones in on this sign’s bold quality of asking questions others are burning to know the answers to.

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Endpoint security and the rise of Managed Device Services

CIO

Despite growing interest in “as a service” consumption models for everything from infrastructure to storage, most enterprises have continued to procure, maintain, and manage endpoint devices in-house. But as the security threat landscape becomes more complicated, and hybrid and remote working models take root at scale, IT leaders are questioning this traditional approach to device management.

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7 Trends Annuity Execs Are Watching Now

Wink Intel

Executives at U.S annuity issuers and distributors had an unusual experience during their latest round of earnings calls: Wall Street securities analysts were interested in hearing about annuities. The analysts tell investors what’s hot and what’s not. Insurers and other U.S. companies that sell stock to the public usually hold public conference calls with the analysts every three months to talk about their performance Click HERE to read the full story via Think Advisor The post 7 Trends Annuity

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IDC Foundry India CIO Summit 2024: How CIOs Are Transitioning into the AI Era

CIO

We may just have a time machine, for we are in the future! The stage is set, and the clocks are ticking down to India CIO Summit 2024, to be held at the JW Marriott, Aerocity in India’s capital New Delhi on March 14 and 15, 2024 by IDC and Foundry, heralding the theme, The Future of IT: Rethinking Digitalization for an AI Everywhere World. Industries are ramping up to new technology, as digitalization has brought challenges and opportunities galore.

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Multi-Year Guaranteed Annuity Sales Get Back on the Rocket

Wink Intel

U.S. life insurers refilled their tanks of multi-year guaranteed annuity capital in the fourth quarter of 2023. Life insurers let sales of the products rocket up to $53 billion in the quarter, up 48% from the total recorded in the fourth quarter of 2022, after increasing just 13% in the third quarter of 2023, according to a new issuer survey compiled by Wink.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How to create secure, collaborative and productive digital workspaces

CIO

The workplace has fundamentally changed. Rapid adoption of remote work during the pandemic proved that organizations could be successful and employees productive and happy while working outside of the office. But the long-term reality for many companies is that employees aren’t working exclusively in offices or at home. If a workplace is no longer a fixed, physical area, what is it?

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AuguStar and Americo Add Indexed Life Policies

Wink Intel

Two life insurers that have made a big push to increase their market share in recent years have added indexed life insurance products. AuguStar Life — the Cincinnati-based reincarnation of Ohio National Life — introduced a 20-pay Prestige Indexed Whole Life policy, a sibling of the company’s 10-pay indexed whole life policy. Americo , a Kansas City, Missouri-based company, launched the Instant Decision Indexed Universal Life policy program.

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CIO

プロジェクトマネジメントのアジャイルアプローチは、その柔軟性と、プロジェクトを個別のパーツとして可視化し、スプリント単位で迅速に提供することを重視することから、ほぼすべての業界で絶大な人気を博している。 今日のデジタル・ビジネス環境ではスピードが要求されるため、アジャイルはプロジェクト管理およびソフトウェア開発の方法論として際立っており、ITプロフェッショナルが高品質な成果を迅速に提供するのに役立っている。 アジャイルの専門知識を身につけることは、ITリーダーの能力を向上させ、マルチスキルを持つアジャイルチームを最大限に活用することにもつながる。アジャイルのノウハウを身につけることで、企業のテクノロジリーダーは、ビジネス目標の達成に向けてプロジェクトを成功させる見込みを高めることができ、ひいてはキャリアアップにもつながる。