CIO
MARCH 13, 2023
When it comes to IT, Delta Airlines is climbing higher into the clouds even as it keeps its footing on solid ground. In partnership with AWS, the airlines started migrating many front-end applications and distributed applications that “marry” themselves well to the cloud while retaining traditional back-end workloads on the mainframe. “The
CIO
NOVEMBER 20, 2023
Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions.
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CIO
OCTOBER 12, 2023
This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network. These metrics offer invaluable insights for continuous improvement.
CIO
OCTOBER 13, 2022
The deliverables could be reference architectures or an industry-specific proof of concept—the goal is to offer institutional knowledge and near-turn-key solutions meant to streamline modernization and accelerate time-to-value. Sometimes it’s best practices or a solution design or some combination,” Varadarajan says. “The
CIO
APRIL 19, 2024
Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. We’re a better airline for it,” she says.
CIO
FEBRUARY 22, 2023
In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change.
CIO
MARCH 15, 2023
The old software of an airline in the recent news may be a good example. For those CIOs looking to do IT alone, by all means, choose the first path. But my recommendation is to embrace the ITSC because the first method won’t ensure that you will correctly address the most important corporate issues. ‘I
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