CIO

JANUARY 3, 2024

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. The quality and efficiency of customer communication can affect customer satisfaction, retention, and loyalty. That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center.

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Smart Data Collective

JANUARY 3, 2024

We have talked about how big data is beneficial for companies trying to improve efficiency. However, many companies don’t use big data effectively. In fact, only 13% are delivering on their data strategies. We have talked about the importance of data quality when you are running a data-driven business.

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CIO

JANUARY 3, 2024

French IT services company Atos is floundering as it seeks to refocus its business. Negotiations over the sale of its legacy infrastructure services business are dragging on, and the company is contemplating the sale of more profitable activities such as its big data and security business to meet debt repayment obligations. Last year, it announced a plan to execute an IBM/Kyndryl style split, spinning off its infrastructure services business as a company called Tech Foundations, and rebranding a

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Smart Data Collective

JANUARY 3, 2024

AI technology has been invaluable for businesses in all sectors. A growing number of businesses are using AI to improve their marketing strategies, improve compliance, reduce cybersecurity threats and deal with countless other issues.

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Business Technology Technology Marketing 245

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Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

IT

mention

JANUARY 3, 2024

Social media marketers spend a great deal of time and effort creating and scheduling posts, performing social listening, and monitoring users’ interactions with their social media content. But no social media strategy is complete without a crisis management plan. This article will focus on the best ways to handle a social media crisis effectively and safeguard both your brand reputation and customer trust. ( Source ) Develop a social media crisis management plan Successful marketers know y

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Domo

JANUARY 3, 2024

Ever wondered how a construction software company like Bespoke Metrics stays ahead in the game? Enter their secret weapon: Domo Everywhere. It’s a powerful tool that helps Bespoke Metrics create white-labeled dashboards for their clients, without the technical headaches. Here, we’re sharing our insights with Derrick Decloe, chief innovation officer and head of analytics.

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CIO

JANUARY 3, 2024

In mid-November, OpenAI’s board fired the CEO of the company, Sam Altman, the guy who put ChatGPT on the map and ushered in a new era of corporate AI deployments. Within the next three days, nearly all of the company’s employees said they’d walk out the door, and the fate of OpenAI looked extremely uncertain. Entire businesses have been built on top of OpenAI and its APIs.

Alliance 788

Alliance Due Diligence Pharmaceutical Technology 788

InfoSol

JANUARY 3, 2024

As we see in another new year, it’s that time to hear about all the new strategies from software and Business Intelligence( BI) vendors for 2024. The last few years, it’s been dominated by Cloud and everyone wanting to be the number 1 in the cloud. But the last year has seen generative AI become the new hot item and no-code application development starting to pick up speed too like InfoBurst Squirrel.

Business Intelligence 52

Business Intelligence Intelligence Intelligence Business 52

TDAN BI

JANUARY 3, 2024

As GenAI ascends in priority for CIOs, CDOs, and business leaders, 2023 has placed data and analytics in the spotlight. The hidden challenge is that entities lagging in data industrialization find themselves trailing in business transformation. GenAI and machine learning are touted to address myriad problems.

Globalization 52

Globalization Learning Business Business Intelligence 52

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Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

Competitive

Wink Intel

JANUARY 3, 2024

MINNEAPOLIS–( BUSINESS WIRE )–Less than half of Americans think the economy will improve in 2024 while many Americans are keeping more money out of the market, according to the Q4 Quarterly Market Perceptions Study from Allianz Life Insurance Company of North America ( Allianz Life ) Just 47% of Americans say they think the economy will improve in 2024.

Finance 40

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CIO

JANUARY 3, 2024

Organizations considering value stream management (VSM) must look at several deciding factors, not the least of which is the potential return on investment (ROI). In fact, VSM has been shown to deliver significant organizational benefits and quantifiable, financial ROI. In November 2023, Forrester Consulting conducted a Total Economic Impact™ (TEI) study, commissioned by Broadcom, which found organizations using ValueOps, a dedicated VSM solution, can realize significant financial benefits.

Management 800

Management Finance Analysis Learning 800

Wink Intel

JANUARY 3, 2024

RADNOR, Pa.–( BUSINESS WIRE )–With the new year approaching, people are setting resolutions with goals for exercising, reading, saving money and more. Financial planning is often high on the list when it comes to New Year’s resolutions – with the current economic environment impacting Americans’ specific financial goals. According to recent research by Lincoln Financial Group (NYSE: LNC), 73 percent of Americans believe that economic factors will worsen in 2024, including inflation a

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CIO

JANUARY 3, 2024

Digital Twins are making solid headway in the civil infrastructure arena with notable examples such as the twin of the entire Republic of Singapore, and the city of Dubai. As mentioned in an earlier article , Keith Bentley of software developer Bentley Systems describes digital twins as the biggest opportunity for IT value contribution to the physical infrastructure industry since the personal computer, and they’re used in a wide variety of industries , lending enterprises insights into mainten

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Restaurants Competitive Technology Technology 802

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Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

Security

Wink Intel

JANUARY 3, 2024

OLDWICK, N.J.–( BUSINESS WIRE )– Best’s Review starts the new year with the publication of the Guide to Understanding the Insurance Industry as the January edition of the magazine. A high-level overview designed with students, new employees and prospects in mind, the Guide furthers the magazine’s mission to inform readers about the workings of the insurance industry, particularly in the United States.

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Sports Globalization Research Intelligence 40

Dataversity

JANUARY 3, 2024

For those of us who have been in the AI field for a while, we’ve weathered at least two “AI winters,” interspersed with phases of rapid progress. However, 2023 stands out as a pivotal moment in the trajectory of AI. ChatGPT and other large language models (LLMs) have democratized AI for non-experts, offering immense utility, […] The post 2024: Fewer Hallucinations, Private LLMs, and IP Challenges for GenAI Content appeared first on DATAVERSITY.

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Management Information Education 57

Wink Intel

JANUARY 3, 2024

For 114 years, Mutual of Omaha has defined success by our ability to help people address their financial needs. Working with brokers, we have evolved to meet customers’ changing needs over generations, innovating and expanding into new markets to continue growing and serving even more people. As many of our brokers know, serving clients in the current environment isn’t without its challenges.

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Wink Intel

JANUARY 3, 2024

At the close of almost every year I say to myself that the coming year can’t possibly be as challenging as this one. Fast forward to the end of the next year and…2023 was certainly no different. Rapidly rising interest rates helped improve portfolio yields for the first time in a long time. But those same rising interest rates made many financial service products more competitive as well.

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Competitive 40

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Competitive

Wink Intel

JANUARY 3, 2024

Many Americans are stressed out about their finances. With increased cost of living, market volatility and other economic factors, they are worried about how they will fare in retirement. In fact, at the end of 2023, 40 percent of Americans said they are more stressed than they were last year, according to the New Year’s Resolutions Study from Allianz Life Insurance Company of North America (Allianz Life).

Finance 40

Finance Marketing Marketing 40

Wink Intel

JANUARY 3, 2024

I remember when I was young and dumb and buying my first brand new car. I pulled into the dealership with my beat up 1999 Pontiac Grand Am and told them I was looking to trade it in for a brand-new Toyota. Yes, I was a big hitter! Again, because I was young and dumb, I told them that I was not going to be ripped off on the trade-in value of my car which was still in “great shape” and was “one of a kind” (sarcasm).

Management 40

Management IT 40

Wink Intel

JANUARY 3, 2024

Life insurance underwriting technology has undergone significant transformations in recent years, reshaping the landscape of the insurance industry. This evolution is driven by the integration of advanced technologies such as artificial intelligence (AI), machine learning (ML), big data analytics, and the Internet of Things (IoT). These innovations are not only enhancing the efficiency and accuracy of underwriting processes but also improving customer experiences and expanding the reach of life

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Technology Technology Innovation Intelligence 40

Wink Intel

JANUARY 3, 2024

It’s been my profound privilege to serve on the NAILBA Charitable Foundation board for a number of years, and help the foundation since its inception in 2002. Broker World was one of the original founding contributors and has continued to donate ever since. But I personally have been greatly rewarded beyond philanthropy by the amazing number of wonderful people I’ve been able to foster or enrich friendships with both on the board and by hawking raffle tickets at the annual meeting.

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IT 40

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Business

Wink Intel

JANUARY 3, 2024

I am putting the finishing touches on my second book. As a part of that process, I am looking for redacted contract-holder annual statements that show fantastic gains on indexed annuities. If you have a couple, that you are interested in sharing, please shoot them my way. -sjm sjm@intelrockstar.com The post Redacted contract-holder annual statements appeared first on Wink, Inc.

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Marketing Marketing 40

Wink Intel

JANUARY 3, 2024

The Labor Department has once again denied a request to extend the Jan. 2 deadline for comments on its new fiduciary rule proposal — this time from lawmakers. Seven Senate Democrats urged Labor on Dec. 21 to lengthen the comment period for feedback on the proposal, just weeks after Assistant Secretary of Labor for the Employee Benefits Security Administration Lisa Gomez denied a request by industry trade groups to do so.

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Security Security IT 40

Wink Intel

JANUARY 3, 2024

Labor Department attorneys bombarded insurance industry officials during the recent public hearings on Labor’s new fiduciary proposal about the difference between a fiduciary standard and that of a best-interest standard. The online hearings were held on Dec. 12 and 13. On Dec. 22, Labor released transcripts. Click HERE to read the full story via Think Advisor The post DOL Pushes Insurance Officials on Fiduciary Duty vs.

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Wink Intel

JANUARY 3, 2024

The Securities Industry and Financial Markets Association urged the Labor Department on Tuesday to withdraw its new fiduciary rule proposal and warned that it “will not will not survive judicial scrutiny.” “Virtually the entire proposal is inconsistent” with the U.S. Court of Appeals for the Fifth Circuit’s decision, which overturned Labor’s 2016 fiduciary rule, “including the various new exemption changes, which are overly prescriptive and unnecessary,” SIFMA wrote in its comment letter.

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Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Wink Intel

JANUARY 3, 2024

NEW YORK & HAMILTON, Bermuda–( BUSINESS WIRE )–KKR & Co. Inc. (NYSE: KKR) and The Global Atlantic Financial Group LLC (together with its subsidiaries, “Global Atlantic”) today announced the closing of the previously-announced transaction in which KKR is acquiring the remaining 37% of Global Atlantic, increasing KKR’s ownership to 100%.

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