Captive centers are back. Is DIY offshoring right for you?
CIO
FEBRUARY 29, 2024
Unlike earlier generations of what are increasingly being called “global capabilities centers,” which tended to be large operations set up by multinationals, more than half of last year’s new centers were launched by first-time adopters — and on the smaller side, with less than 250 full-time employees; in some cases, less than 50.
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