Human and AI Partnerships Are Integral to the Future of Customer Experience
CIO
NOVEMBER 21, 2022
We will see new types of data — including unstructured data, such as audio, video, and images — being leveraged to give organizations a competitive advantage, get more value, and develop new use cases to set the stage for a new customer-driven era. This is because only 50% of them had their issue or concern resolved.
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