Wed.Dec 13, 2023

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7 tech trends that have changed the tech landscape in 2023

CIO

Technology never stops evolving or constantly experiencing changes and improvements. Technology is becoming more and more relevant in our daily tasks and every year new technologies promise to change the paradigm of our reality. Shumon Zaman, Chief Digital and Information Officer at Ali&Sons explains to CIO Middle East what are the top 7 technologies that have changed the tech landscape in 2023. 1.

Security 700
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5 Best Customer Service Platforms in 2024

mention

Customer service is vital for success in every vertical and industry. Excellent customer service is one of the biggest drivers for customer loyalty , plus it increases both word-of-mouth recommendations and individual shopper revenue. One recent survey revealed that 59% of consumers will recommend a brand to a friend because of its customer service, and close to three-quarters say they are willing to spend more money when doing business with brands that deliver a great customer experience.

Knowledge 167
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Generative AI is pushing unstructured data to center stage

CIO

When I think about unstructured data, I see my colleague Rob Gerbrandt (an information governance genius) walking into a customer’s conference room where tubes of core samples line three walls. Each contains carefully extracted and preserved layers of planet Earth that differ in color and texture. While most of us would see dirt and rock, Rob sees unstructured data.

Algorithm 609
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8 Totally Relatable Examples of Competitive Intelligence

Kompyte

The prices we pay, the marketing we consume, the products we can buy, and the sports teams we follow - just a few examples of where the results of competitive intelligence impact us every day.

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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COP28: How Du and Ericsson’s partnership is supporting UAE Net Zero Strategy

CIO

Ericsson and Du, from Emirates Integrated Telecommunication Company (EITC) have partnered to support the communications service provider to enhance the sustainability of its networks and accelerate their transition to Net Zero by reducing network energy consumption and carbon emissions. The partnership supports the objectives of the UAE Net Zero by 2030 Strategic Initiative and Du’s commitment to achieving Net Zero by 2050.

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Emirates NBD drives sustainability goals with Microsoft partnership

CIO

Emirates NBD has collaborated with Microsoft to successfully implement Microsoft Sustainability Manager, a Microsoft Cloud for Sustainability solution, to drive digital transformation in its sustainability operations. Emirates NBD is one of the first banks in the region to successfully integrate Sustainability Manager in its sustainability journey which will drive efficiencies by engaging on all horizons.

Finance 588
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Top AI Marketing Tools For Industrial Marketers

Weidert Group

In Part 1 of this series , we covered ways sales and marketing teams in the industrial and manufacturing sectors can harness the transformative power of AI and get started using it to achieve their business goals. That’s a solid overview, however you may find the most challenging aspect of putting AI to work is reviewing all the possibilities (there are thousands of AI tools out there).

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How Axel Johnson International’s IT division handles constant acquisition

CIO

Axel Johnson International is an industrial group within Axel Johnson, which also owns Swedish food retailer Axfood and Dustin, the online IT partner in the Nordics and Benelux, among others. The group develops and acquires industrial companies in selected niche markets, including just over 200 companies in six different business areas with a focus on, among other things, technical components and industrial process solutions.

IT 552
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Fast-Tracking SEC Compliance with AI for GRC and Cybersecurity Disclosure

Dataversity

This year, the U.S. Securities and Exchange Commission (SEC) implemented rules on Cybersecurity Risk Management, Strategy, Governance, and Incident Disclosure for Public Companies. These rules require listed companies to disclose material cybersecurity incidents within four business days and provide ongoing disclosures related to cybersecurity risk management, strategy, and governance.

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7 Strategies to Gather (and Actually Use) Competitive Intel from Employees

Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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Certinia uses AI to accelerate finance functions for service companies

CIO

Certinia, a developer of software for service businesses, is using AI and automation to extend the capabilities of its tools for report-building or planning and analysis beyond the financial sphere and into operations, too. The company offers a suite of enterprise SaaS applications for services companies, including ERP, professional services automation, customer success, and configure-price-quote (CPQ), all built on Salesforce’s software development platform, Force.com.

Finance 488
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Newsletter – December 2023

Fuld

Greenwashing in the energy sector This month we highlight Tesla’s latest successes in its renewable energy businesses, its increasing profitability, and its strategic expansion in Australia, tapping into the thriving solar market and establishing dominance in large-scale storage systems and Virtual Power Plants. We also uncover the intricate world of greenwashing in the energy sector as we look at the authenticity of ecolabels in the push towards global clean energy, and how governments ar

Gaming 52
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Upskilling ramps up as gen AI forces enterprises to transform

CIO

Thomson Reuters is in the information business, and has been for a long time. Thomson Corporation was founded in 1934 as a newspaper company, and Reuters was founded even earlier, in 1851, to transmit stock prices. The emergence of the Internet could have been a death blow, but the company survived — and thrived. Over the past 15 years, its stock price grew from a low of $20 in 2008 to $170 today as it diversified into new areas of business, research, and workflow products for legal, accounting,

Education 852
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GoodData and MotherDuck Take Flight Together

GoodData

MotherDuck seamlessly integrates with GoodData's semantic layer for a smooth migration experience and increased efficiency.

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission