Wed.Apr 17, 2024

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall. Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and

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Social Media Analytics: The full guide

mention

Social media analytics is an essential component for any brand or business looking to measure how its audience interacts with its content. Through a thoughtful analysis of interactions, engagements , and content performance, companies and social media professionals can gain insights that help enhance their social media efforts. In an age where data is king, understanding the impact of social media campaigns is more than just counting likes and retweets.

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Decoding Salesforce’s plausible $11 billion bid to acquire Informatica

CIO

Salesforce’s reported bid to acquire enterprise data management vendor Informatica could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce, according to analysts. “With this deal, Salesforce would be the dominant data integration company, making it the starting point for enterprises trying to bring disparate data sources together,” said Hyoun Park, chief analyst at Amalgam Insights.

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The Crucial Role of Price Matching in Today’s Retail Landscape

Intelligence Node

The 2024 economic climate has heightened shopper price sensitivity. This shift has sparked a retail revolution with dynamic, data-informed pricing strategies and cutting-edge technology. This surge in price consciousness among. The post The Crucial Role of Price Matching in Today’s Retail Landscape appeared first on Blog.

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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Will enterprises soon keep their best gen AI use cases under wraps?

CIO

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. Take for example French multinational Carrefour, who used it to make digital avatars and videos. They had ChatGPT write the script, and other gen AI tools to create a digital person who reads the script, a scalable process with at least one measurable benefit: speed.

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Subscription economy defies economic headwinds, fuels recurring growth

CIO

Organizations with subscription-based business models have not only survived the recent global economic challenges but have also outperformed their traditional, product-based counterparts, according to The Subscription Economy Index (SEI) report for 2023 by Zuora. The latest SEI findings reveal that subscription-based companies have grown remarkably, outstripping traditional business models significantly.

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Why Total Cost of Ownership Is a Critical Metric in High-Availability Databases

Dataversity

In the world of data management, the focus often zeroes in on the performance, scalability, and reliability of database systems. Total cost of ownership (TCO) is a crucial aspect that should hold equal – if not more – importance. TCO isn’t just a financial metric; it’s a comprehensive assessment that can significantly impact a business’s […] The post Why Total Cost of Ownership Is a Critical Metric in High-Availability Databases appeared first on DATAVERSITY.

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Certinia bakes AI into its latest professional services updates

CIO

Certinia has joined the growing ranks of enterprise software vendors turning to generative AI to enhance their offerings. The provider of ERP and professional services automation software based on the Salesforce platform today announced it has added AI-powered features aimed at simplifying common processes for midrange service firms to its latest update.

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Expert Insights: AI Adoption Trends in Manufacturing and Energy

Alpha Sense BI

The manufacturing and energy industries are rapidly evolving, and the advent of artificial intelligence (AI) is quickly transforming how we approach predictive maintenance , supply chain management, and process management. AlphaSense’s Expert Insights boasts an extensive range of firsthand perspectives from manufacturing and energy experts covering the latest trends and topics.

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7 Strategies to Gather (and Actually Use) Competitive Intel from Employees

Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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Generative AI and CIO.com: helping you get the Smart Answers you need

CIO

Here at CIO.com we are committed to bringing you high-quality human-created insights, and we are excited to use new technologies to do so. Major news outlets are now regularly publicizing their stances on the use of Generative AI, or Gen AI, by journalists. Some, like Associated Press and The Guardian, have outright banned the use of generative AI in the creation of stories and images.

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Data Crime: Arizona Is Not Arkansas

TDAN BI

I call it a “data crime” when someone is abusing or misusing data. When we understand these stories and their implications, it can help us learn from mistakes and prevent future data crimes. The stories can also be helpful if you have to explain the importance of data management to someone.

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La C-suite si sta espandendo e il ruolo del CIO è destinato a evolvere

CIO

Il miglioramento della centralità del cliente è un imperativo tutt’altro che nuovo, a livello di organizzazione, ma alcune aziende hanno fatto un passo avanti, istituendo nuovi ruoli nella C-suite per assecondare tale cambiamento. Interlace Health, società specializzata nelle soluzioni di modulistica digitale per il settore della salute, è diventata una di queste realtà, nominando Maggie Peña come primo Chief Experience Officer.

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Crossing the Data Divide: AI Data Assistants — A Data Leader’s Force Multiplier

TDAN BI

The focus of my last column, titled Crossing the Data Divide: Data Catalogs and the Generative AI Wave, was on the impact of large language models (LLM) and generative artificial intelligence (AI) and how we disseminate knowledge throughout the enterprise and the future role of the data catalogs.

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

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Is the Data Council Conference Worth Attending?

GoodData

Explore our journey to the Data Council conference, insights from the event, and unexpected surprises during our US trip.

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Last Chance to Register for IntelliCon Nashville 2024!

SCIP

Hi %FIRSTNAME%, This is your final reminder to register for the IntelliCon Nashville 2024! Registration closes soon, so don't miss out on this exciting opportunity to learn about the latest trends in AI and Competitive Intelligence and network with industry professionals. The conference will be held April 22-25 and will feature various sessions, workshops, and networking events.

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