CIO

APRIL 17, 2024

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall. Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and

Innovation 488

Innovation Win Technology Technology 488

mention

APRIL 17, 2024

Social media analytics is an essential component for any brand or business looking to measure how its audience interacts with its content. Through a thoughtful analysis of interactions, engagements , and content performance, companies and social media professionals can gain insights that help enhance their social media efforts. In an age where data is king, understanding the impact of social media campaigns is more than just counting likes and retweets.

Analysis 162

Analysis Competitor Analysis Knowledge Marketing 162

CIO

APRIL 17, 2024

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. Take for example French multinational Carrefour, who used it to make digital avatars and videos. They had ChatGPT write the script, and other gen AI tools to create a digital person who reads the script, a scalable process with at least one measurable benefit: speed.

Biotech 487

Biotech Banking Retail Innovation 487

Domo

APRIL 17, 2024

Are you ever overwhelmed by how much data you have scattered across your marketing channels and tools? It’s like trying to navigate a maze without a map, piecing together insights from fragmented sources. There’s a solution to this data chaos. At Domo, it’s called a connector. So…what’s a connector? If you work in marketing (like me), you may not know what connectors are and how powerful they can be.

Marketing 129

Marketing Marketing Banking Sales 129

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Win

CIO

APRIL 17, 2024

Salesforce’s reported bid to acquire enterprise data management vendor Informatica could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce, according to analysts. “With this deal, Salesforce would be the dominant data integration company, making it the starting point for enterprises trying to bring disparate data sources together,” said Hyoun Park, chief analyst at Amalgam Insights.

Airline 482

Airline Capital Globalization Management 482

CIO

APRIL 17, 2024

Organizations with subscription-based business models have not only survived the recent global economic challenges but have also outperformed their traditional, product-based counterparts, according to The Subscription Economy Index (SEI) report for 2023 by Zuora. The latest SEI findings reveal that subscription-based companies have grown remarkably, outstripping traditional business models significantly.

Innovation 418

Innovation Globalization Technology Technology 418

TBR

APRIL 17, 2024

In March 2024 Infosys hosted industry analysts for its U.S. Analyst and Advisor Meeting. The packed agenda included client stories and technology partner presentations to reinforce Infosys’ role in the IT services and cloud market. Infosys executives consistently returned to a few main themes, including delivering business outcomes, maintaining trusted relationships, and focusing on speed, agility and commitment.

Alliance 100

Alliance Value Chain Benchmarking Innovation 100

CIO

APRIL 17, 2024

Certinia has joined the growing ranks of enterprise software vendors turning to generative AI to enhance their offerings. The provider of ERP and professional services automation software based on the Salesforce platform today announced it has added AI-powered features aimed at simplifying common processes for midrange service firms to its latest update.

Briefing 418

Briefing IT Advantage Advantage 418

Dataversity

APRIL 17, 2024

In the world of data management, the focus often zeroes in on the performance, scalability, and reliability of database systems. Total cost of ownership (TCO) is a crucial aspect that should hold equal – if not more – importance. TCO isn’t just a financial metric; it’s a comprehensive assessment that can significantly impact a business’s […] The post Why Total Cost of Ownership Is a Critical Metric in High-Availability Databases appeared first on DATAVERSITY.

Management 75

Management Education Information 75

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Business Intelligence

CIO

APRIL 17, 2024

Il miglioramento della centralità del cliente è un imperativo tutt’altro che nuovo, a livello di organizzazione, ma alcune aziende hanno fatto un passo avanti, istituendo nuovi ruoli nella C-suite per assecondare tale cambiamento. Interlace Health, società specializzata nelle soluzioni di modulistica digitale per il settore della salute, è diventata una di queste realtà, nominando Maggie Peña come primo Chief Experience Officer.

Commerce 369

Commerce Innovation Management Information 369

Alpha Sense BI

APRIL 17, 2024

The manufacturing and energy industries are rapidly evolving, and the advent of artificial intelligence (AI) is quickly transforming how we approach predictive maintenance , supply chain management, and process management. AlphaSense’s Expert Insights boasts an extensive range of firsthand perspectives from manufacturing and energy experts covering the latest trends and topics.

Algorithm 52

Algorithm Startups Research Management 52

GoodData

APRIL 17, 2024

Explore our journey to the Data Council conference, insights from the event, and unexpected surprises during our US trip.

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52

TDAN BI

APRIL 17, 2024

I call it a “data crime” when someone is abusing or misusing data. When we understand these stories and their implications, it can help us learn from mistakes and prevent future data crimes. The stories can also be helpful if you have to explain the importance of data management to someone.

Management 52

Management Learning Business Intelligence IT 52

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Capital

SCIP

APRIL 17, 2024

Hi %FIRSTNAME%, This is your final reminder to register for the IntelliCon Nashville 2024! Registration closes soon, so don't miss out on this exciting opportunity to learn about the latest trends in AI and Competitive Intelligence and network with industry professionals. The conference will be held April 22-25 and will feature various sessions, workshops, and networking events.

SCIP 40

SCIP Competitive Intelligence Competitive Intelligence 40

TDAN BI

APRIL 17, 2024

The focus of my last column, titled Crossing the Data Divide: Data Catalogs and the Generative AI Wave, was on the impact of large language models (LLM) and generative artificial intelligence (AI) and how we disseminate knowledge throughout the enterprise and the future role of the data catalogs.

Knowledge 52

Knowledge Intelligence Intelligence Business Intelligence 52