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United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

CIO

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats.

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The 4 pillars of the Zscaler Zero Trust Exchange: Customers share their successes

CIO

Within the platform, Careem uses Zscaler Data Loss Prevention and cloud access security broker (CASB) to block risky cloud applications and control high-value data across TLS/SSL. It results in loss of productivity due to latency and exposes the network, devices, and users to potential risk.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. We strongly believe and focus a lot on how we can give better data to cabin crews so they can, for instance, welcome you.”

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. The result was a PR firestorm with more than 15,000 cancelled flights , unprecedented refunds and reimbursements, a $220 million revenue loss during Q4 , and a $140 million civil penalty when the dust settled.

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Southwest Airlines Ads and Facebook Digital Marketing | Facebook

Pathmatics

Even after receiving a government bailout, Southwest Airlines ended 2020 with a $3.1 billion loss, down 64.9% CEO Gary Kelly reported Southwest is still losing $17 million a day and that revenue will need to double from current levels to break-even.

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What is predictive analytics? Transforming data into future insights

CIO

Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends. DC Water drives down water loss The District of Columbia Water and Sewer Authority (DC Water) is using predictive analytics to drive down water loss in its system. As such it can help adopters find ways to save and earn money.

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10 Ways to Build an Effective Crisis Management Strategy for Business

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Scenario: An airline faces potential delays and cancellations due to an impending snowstorm. Crisis Management: A pre-defined plan helps the airline proactively communicate with passengers, offer rebooking options, provide transparent information about delays, and ensure sufficient staff is available to handle the situation effectively.