Captive centers are back. Is DIY offshoring right for you?
CIO
FEBRUARY 29, 2024
Captive centers are on the rise. You’d be forgiven if you’re wondering whether you’ve stumbled on an article from 2016 , but, in fact, the practice of launching an offshore IT center wholly owned and operated by the enterprise it serves is back in vogue with notable twists. Everest Group, which monitors 8,500 captive centers around the world, counted 452 new setups in 2023.
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