CIO

OCTOBER 21, 2022

When Curt Garner became Chipotle’s first CIO in 2015, the only technology used for online restaurant ordering was, “believe it or not,” a fax machine, he says. Seven years later, the Newport Beach, Calif.-based company is piloting a system with a robotic arm dubbed “Chippy” that prepares the fast-casual chain’s famed fried salt-and-lime chips homemade every day without human labor, with the aim of tailoring output to the daily needs of each restaurant.

Restaurants 908

Restaurants Commerce Technology Technology 908

mention

OCTOBER 21, 2022

The Customer Health Score measures the health of the consumer’s relationship with your company. But calm down! We don’t want to know if your consumer is physically well. You don’t know how to cultivate a relationship with your customers, who quickly forget about you and your brand? When we talk about “customer health,” we are referring to their level of engagement with your product or service, as well as whether there are indications that they intend to “break” with the custome

Advantage 144

Advantage Advantage Win Sales 144

CIO

OCTOBER 21, 2022

The contact center market is growing at a rapid pace. As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX). During the pandemic, they became even more critical. Today’s contact center agents handle 7.2 more calls per day than they did pre-pandemic. The contact center software market is expected to grow at a 21% compound annual growth rate ( CAGR ) from 2022 to 2030.

Banking 606

Banking Technology Technology Market Research 606

Dataversity

OCTOBER 21, 2022

A decade back, when the big data trend began, the mantra was to collect more and more data — then glean insights from it to better understand consumer behavior, market trends, and demand. Even today, big data is key to better decision-making and operational excellence; however, two phenomena challenge the notion of “collect as much […]. The post Why Just Collecting More and More Data Is No Longer Productive appeared first on DATAVERSITY.

Marketing 52

Marketing Marketing IT Information 52

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IT

Infegy

OCTOBER 21, 2022

[An update to the original article, previously published in June 2019:

Research 52

Research Analysis Marketing Marketing 52

Dataversity

OCTOBER 21, 2022

Data is becoming increasingly relevant in our everyday lives, and larger companies invest heavily to acquire, store, and manage that data. Right now, over 12% of Fortune 1000 businesses have invested more than $500 million into big data and analytics, according to a NewVantage Partners survey. But are they using it effectively? In the same survey, […].

Management 52

Management Business IT Information 52