Remove aiops-technology-its-just-getting-started
article thumbnail

TIAA modernizes the customer journey with AI

CIO

And just as retirement decisions can be complex, so too can be easing customer journeys, from contributions to investment decisions to beneficiary designations and more. It is not for simple tasks such as changing one’s address, he notes. This is our first foundational step in automating that and making it as proactive as possible.”

article thumbnail

AI adoption accelerates as enterprise PoCs show productivity gains

CIO

Everyone is running around trying to apply this technology that’s moving so fast, but without business outcomes, there’s no point to it,” says Redmond, CIO at power management systems manufacturer Eaton Corp. “We We don’t want to just go off to the next shiny object,” she says. “We We want to maintain discipline and go deep.”

Banking 812
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CIOs weigh where to place AI bets — and how to de-risk them

CIO

Amid the turbulence of AI, technologies are emerging rapidly, startups are clamoring for attention, and hyperscalers are scrambling to corral market share. It’s an environment that taxes the decision-making skills of the even the most savvy CIOs. Brian Hopkins, vice president for emerging technology at Forrester Research, agrees.

article thumbnail

7 sins of digital transformation

CIO

As CIOs prepare for the next wave of digital transformation, they must demonstrate shorter-term business impacts from technology investments and achieve larger innovation goals that evolve the organization’s business model. It’s hard to deliver business outcomes from any technology investment without business executives as partners.

article thumbnail

10 best practices when partnering for strategic skills

CIO

Enterprise CIOs have always been at a disadvantage competing with tech firms for skilled IT pros, but accelerated transformation efforts and an AI gold rush have significantly intensified the talent war, prompting CIOs to increasingly turn to outside firms for help. Staff augmentation and outsourcing are nothing new.

article thumbnail

A simplified view of the enterprise tech market

CIO

I hate the way enterprise IT industry analysts see the world. But it’s something that I not only feel myself, but that I hear (in various forms) from tech vendors and enterprise IT execs alike — all the time. And I get it. The problem is that this process completely ignores the enterprise IT leader’s reality.

Marketing 488
article thumbnail

3 force multipliers for digital transformation

CIO

While digital initiatives and talent are the board directors’ top strategic business priorities in 2023-2024, IT spending is forecasted to grow by only 2.4% Some IT organizations elected to lift and shift apps to the cloud and get out of the data center faster, hoping that a second phase of funding for modernization would come.

Security 902