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Call Center Dashboard – Reporting & Analytics In Our Data-driven World

Datapine Blog

A call center dashboard is an intuitive visual reporting tool that displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and spot emerging trends in a central location. When considering how to build a contact center dashboard, communication is key.

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What Is The Difference Between Business Intelligence And Analytics?

Datapine Blog

Descriptive analytics : As its name suggests, this analysis method is used to describe and summarize the main characteristics found on a dataset. However, this has been changing in the past years as new tools emerge that allow users to perform advanced analysis with just a few clicks. Let’s see a conceptual definition of the two.

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Discover 20 Essential Types Of Graphs And Charts And When To Use Them

Datapine Blog

That said, the type of chart or graph you use will vary depending on the aim of the analysis. For instance, percentages are better viewed through a pie or bar chart while data that is changing over time is better viewed over a line chart. Try our 14-day trial & benefit from visual data analysis today!

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Master Salesforce Reports With Modern Reporting Tools – Examples And Templates

Datapine Blog

Salesforce report is a management tool that offers a visual representation of essential sales-based data through a centralized cloud-based reporting platform with the goal to enhance critical elements of a business, including marketing, sales, commerce, and service. 2) Set your KPIs . Salesforce KPI Dashboard.

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How Can Smart Data Discovery Tools Generate Business Value?

Datapine Blog

As mentioned, the concept itself is not a tool or a data discovery platform; it’s more of a term that can be utilized to generate business value. That said, there are data analysis tools that you can use to enhance your efforts. There are many KPI examples you could choose from, depending on your industry and/or department.