AI, HUMINT Helping Enterprises Provide Better Customer Service
ArchIntel
APRIL 6, 2021
Gordon also notes that blending and complementing AI with HUMINT allows companies to prevent job losses, adding that while AI can accelerate decision-making, it cannot be a substitute for HUMINT. “AI As a result, retailers turned to AI and intelligence agents to decipher complex customer service requirements for seasonal sales, Vince wrote.
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