AI, HUMINT Helping Enterprises Provide Better Customer Service
ArchIntel
APRIL 6, 2021
The coronavirus pandemic has changed the norm in business, posing various challenges for companies in terms of receiving and retaining customers. Gordon also notes that blending and complementing AI with HUMINT allows companies to prevent job losses, adding that while AI can accelerate decision-making, it cannot be a substitute for HUMINT. “AI
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