CIO

MARCH 24, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience. But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.

Technology 581

Technology Technology Brainstorming Globalization 581

Chris Webb BI

MARCH 24, 2024

I recently took part in a webinar with Denny Lee, Liping Huang and Marius Panga from Databricks on the subject of best practices for using Power BI on Databricks. You can view the recording on LinkedIn here: [link] …or on YouTube here: My section at the beginning covering Power BI best practices for Import and DirectQuery doesn’t contain any new information – if you’ve been following the DirectQuery posts on this blog or read the DirectQuery guidance docs here and here th

Information 262

Information 262

SCIP

MARCH 24, 2024

SCIP Insights Edge Computing Demystified: Enhancing Intelligence Beyond the Cloud In the ever-expanding landscape of digital innovation, one term that's been gaining significant traction is "edge computing." Often hailed as the next frontier in computing architecture, edge computing is poised to redefine how we perceive and utilize intelligence in the digital realm.

SCIP 40

SCIP Intelligence Intelligence Innovation 40