Why Banks Need to Add “Shame” to Their Vocabularies
Evalueserve
DECEMBER 17, 2020
The Covid-19 pandemic, along with the social and economic disruptions caused by it, has made it vital for banks to understand how shame might be affecting their clients. These customers will regain their status, and creditworthiness, and will again be profitable for the banks. Shame Shields: How Shame Manifests Itself in Collections.
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