AI, HUMINT Helping Enterprises Provide Better Customer Service
ArchIntel
APRIL 6, 2021
After the COVID-19 outbreak in North America, e-commerce soared 71 percent annually. As a result, retailers turned to AI and intelligence agents to decipher complex customer service requirements for seasonal sales, Vince wrote. “AI helps detect talent and skills in potential recruits,” Vince’s article reads.
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