Banking on customer experience and security via technology-based innovation
CIO
JULY 20, 2023
I’ll never forget the look on my first mortgage clients’ faces as they signed for their new home – the joy and relief washing over them in equal measure. After weeks of exhausting back-and-forth requests and paperwork transferred in ways that seem naively unsecure by today’s standards, their prize was the key to the front door. Since then, automation has filled the gap in improving customer experience and security.
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