CIO

MAY 3, 2024

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which was initiated last July and went into beta testing in October, leverages publicly available large language models (LLMs) to automate the handling of some customer issues, providing consistent messaging and significant improvement of agent efficiency, aka handle time, according to the mult

Win 877

Win Knowledge Human Resources Finance 877

mention

MAY 3, 2024

Reputation is not built overnight. What’s more, all it takes is just a few missteps–a botched NFT or a spokesperson who’s in the spotlight for all the wrong reasons–to ruin it. The concept of business relying on reputation, however, is nothing new. Even before Yelp reviews and Glassdoor, brands relied heavily on word-of-mouth. However, brand reputations are especially vulnerable today, where a few bad online reviews can damage years of impeccable service.

Management 167

Management Hospitals Research Travel 167

CIO

MAY 3, 2024

IBM has announced the expansion of its software portfolio to 92 countries in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors (ISVs). Previously, the digital catalog was available in just five countries. This strategic alliance allows businesses in these countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace, IBM said in a statement.

Alliance 800

Alliance Globalization Win Research 800

GoodData

MAY 3, 2024

Lightsabers, spaceships, and droids - LEGO® Star Wars™ has captured imaginations for 25 years. Let's explore the incredible success of the LEGO® Star Wars™!

97

97

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Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

IT

CIO

MAY 3, 2024

IBM has successfully overturned a $1.6 billion ruling that it improperly replaced mainframe software from rival BMC at AT&T. A US Appeal Court this week overruled a lower court’s judgement in deciding that “BMC lost out to IBM fair and square.” AT&T “independently decided” to displace BMC software from its mainframe environment, the three-judge appeal court panel ruled.

Business 724

Business IT 724

CIO

MAY 3, 2024

The agile methodology, which facilitates collaboration between stakeholders, teams, and customers during software development, is fast gaining prominence in today’s enterprises. The methodology, which is also used beyond software development at some businesses , is at the center of several frameworks such as Scrum, Lean, Kanban , and Scaled Agile Framework (SAFe).

Alliance 678

Alliance Knowledge Education Management 678

GoodData

MAY 3, 2024

Learn how to transform data into meaningful narratives that encourage data-driven action.

Learning 96

Learning 96

Dataversity

MAY 3, 2024

For better or worse, AI is causing disruption in almost every field imaginable. Corporations around the world are embracing its possibilities to make work more efficient. The success of ChatGPT and other generative AI tools has also caught the attention of nearly every industry in an effort to meet profitability, efficiency, and sustainability goals.

IT 64

IT Education Information 64

Alpha Sense BI

MAY 3, 2024

Chevron’s acquisition of Hess—the deal that has elicited pandemonium across energy sectors, and even sparked comparisons to the start of “ an arms race ” between supermajors, has become a multibillion-dollar debacle involving ExxonMobil and ownership rights over Guyanian oilfields. In October of last year, Chevron announced plans to purchase outstanding shares of Hess in an all-stock transaction valued at $53 billion.

Competitive Landscape 52

Competitive Landscape Competitive Information Globalization 52

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Leaders in competitive intel know that the employees who interact with customers and prospects every day hold valuable competitive insights that could help win sales. But they don’t have a good plan or system to gather, organize, and share these insights with the stakeholders who need them. In this eBook, we outline 7 strategies to make it easier to build and scale an employee sharing program that will drive competitive advantage.

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