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Sun Country enhances customer experience with IT

CIO

In the past, Sun would hand out vouchers for transportation and hotel rooms to affected travelers standing in long lines at the gate. IROPS also required Sun Country’s IT staff to implement a workflow that alerts travelers when there are irregular operations and allows them to change their airline ticket and rebook on another flight. “We

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How Deep Learning Technology Improves the Efficiency of Parking Management Systems

Smart Data Collective

It is the ideal solution for contemporary cities that wish to leverage the power of the internet of things while providing possible advantages to their residents. . Deep Learning Technology has started being used increasingly in managing parking areas. Learn more here. What is Deep Learning Technology.

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Why entrepreneurs claim there’s no better place to do business than Puerto Rico

CIO

So, he traveled to DC, where he was able to secure contracts with companies that provided software to the U.S. The advantages of Puerto Rico were just too great. “I I always talk about the Puerto Rico advantage,” Lugo said. citizens can travel there without a passport. Lugo knew he had to diversify his customer base.

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5 pillars of a cloud-conscious culture

CIO

Most CIOs recognize the advantages of cloud, the global reach it provides, and the ease with which services can be scaled up and back down again. It enables us to free our people so they can innovate and create lasting competitive advantage.” But recognizing cloud advantages doesn’t always mean a smooth transition from on-prem.

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Two months before she was officially named CIO in February 2023, Southwest experienced one of the largest operational disruptions in aviation history, right in the middle of the busy holiday travel season, with outdated software systems at the center of the meltdown. Woods didn’t have that luxury.

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IHG maximizes hospitality with multicloud

CIO

Moreover, IHG’s cloud backbone enables it to take advantage of emerging SaaS offerings, such as Speakeasy AI conversational chatbots, and deliver its own IHG Voice Cloud AI service to help guests and reception desk clerks at hundreds of hotels. Digital Transformation, Multi Cloud, Travel and Hospitality Industry

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” When they call, their records pop up.

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