CIO

FEBRUARY 16, 2024

ADP’s aggressive digital transformation has not only cut costs and enabled more innovation but, most importantly, it has facilitated the payroll administrator’s evolution into a human capital management (HCM) service provider, which provides services to its customers from “hire to retire,” Nagrath says.

Innovation 711

Innovation Predictive Analytics Startups Globalization 711

CIO

MARCH 18, 2024

James McMurry, Founder of ThreatHunter.ai, reflects on the urgency of the situation, “In the past 48 hours alone, we have stopped hundreds of actual attacks and performed mitigations for our customers. ThreatHunter.ai, a 100% Service-Disabled Veteran Owned Small Business, is a leading provider of AI-driven threat hunting solutions.

Algorithm 711

Algorithm Analysis Security Security 711

CIO

APRIL 16, 2024

implementations that strive to create plant-wide, fleet-wide, and enterprise-wide visibility, insights, and improvements. Bringing compute closer to where the data is generated at the edge enables near real-time insights, decisions, and actions. Learn more about Dell manufacturing edge solutions. Artificial Intelligence

Travel 880

Travel Security Security Intelligence 880

CIO

DECEMBER 17, 2023

Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. The most practical solution to this problem is to implement AI technologies that help you embrace the challenge of doing more with less while opening the door to new CX innovation.

Management 795

Management Innovation Win Security 795

CIO

MARCH 11, 2024

As was clear from our recently conducted CIO.com poll , buyers strongly believe that they have overinvested in “point” solutions and are taking steps to consolidate vendors. However, what has been less common up to this point – and where I believe the value and growth will be going forward – is in more industry-focused solutions.

Competitive Landscape 650

Competitive Landscape Finance Competitive Education 650

CIO

SEPTEMBER 29, 2023

Let me share some of my experiences and learnings to provide actionable insights on navigating the GenAI revolution. It is crucial to pinpoint where and how GenAI can generate tangible business value and how your customers will interact with it. First, a clear vision and strategy for integrating GenAI is essential.

Finance 815

Finance Education Technology Technology 815

CIO

MARCH 5, 2024

However, an integrated observability and AIOps solution can help IT teams unravel that thread and simplify IT operations. For example, AI can only provide valuable insights if it has access to a wide array of data about the IT environment — such as logs, events, tickets, etc.

IT 582

IT Predictive Analytics Innovation Management 582

CIO

OCTOBER 31, 2023

Is your IT organization doing all it can to help sales team members build and retain customers? These collaborative processes help IT understand what sales is up against and vice versa, so we can deliver the solutions needed that benefit the whole enterprise,” he says. Data should be both insightful and actionable.

Sales 790

Sales IT Startups Innovation 790

CIO

DECEMBER 21, 2023

We have seen a lot of companies promising AI solutions for Cybersecurity in the Cloud, but let’s be clear: when it comes to AI in Cybersecurity, it is important to understand that not all AIs are created equal. Scalability is a crucial component, particularly when deployed at the edge, bringing services closer to where customers are located.

Advantage 654

Advantage Advantage Security Security 654

CIO

APRIL 25, 2024

At Salesforce World Tour NYC today, Salesforce unveiled a new global ecosystem of technology and solution providers geared to help its customers leverage third-party data via secure, bidirectional zero-copy integrations with Salesforce Data Cloud. Sharing Customer 360 insights back without data replication.

Startups 393

Startups Market Segmentation Security Security 393

CIO

JANUARY 22, 2024

AI solutions including Generative AI are finally advanced enough to deploy at scale and provide a frictionless customer experience. They also are looking for more effective ways to infuse digital solutions across the care continuum to minimize delays, create better coordination, and improve health outcomes. Here’s an example.

Benchmarking 654

Benchmarking Banking Technology Technology 654

CIO

FEBRUARY 16, 2024

Today, it is not enough just to innovate within one’s own vertical; to truly exploit the power of GenAI to transform workflows and drive competitive advantage, CIOs need to look outside their own organizations to get the scale, domain expertise, and speed required to develop fully integrated solutions.

Innovation 863

Innovation Security Security Finance 863

CIO

OCTOBER 27, 2022

Implementing an ERP solution ranks among the most capex-intensive projects any IT leader will undertake. In addition to substantial investments, the solution has the potential to impact all strategic business units of a company. This is cumbersome and leads to additional cost.

IT 909

IT Finance Market Segmentation Market Research 909

CIO

DECEMBER 29, 2023

With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO. Snow Software’s CIO Al Pooley agrees.

Security 874

Security Security Globalization Innovation 874

CIO

MARCH 26, 2024

But partnering for expertise, experience, and strategic insight demands a different approach than old-school outsourcing. We, along with some of our key customers, are building affinity ecosystems to solve and leverage problems together.” It’s not just about simple or traditional outsourcing,” says Dun & Bradstreet’s Manos. “We,

Intellectual Property 769

Intellectual Property Alliance Knowledge Entertainment 769

CIO

OCTOBER 13, 2023

In fact, we have been at the forefront of embedding AI into our solutions for years. Joule will help our customers achieve business results faster by enabling them to access insights that are relevant for their business through natural conversation.

Business 871

Business Human Resources Innovation Capital 871

CIO

OCTOBER 23, 2023

With the largest and most diverse solutions portfolio in the industry, we know each product presents unique challenges, from materials to supply chain management. The problem – there isn’t a PCF calculation standard, making it impossible for customers to do an “apples-to-apples” comparison of competitive products.

Innovation 768

Innovation Algorithm Data Analysis Knowledge 768

CIO

MARCH 25, 2024

Moreover, with users spread across the globe, understanding regional performance variations has become crucial to ensuring experiences for your customers and employees. Given this backdrop, it’s unsurprising that traditional Application Performance Monitoring (APM) and Network Performance Monitoring (NPM) tools are struggling to keep pace.

Travel 527

Travel Profiling Technology Technology 527

CIO

DECEMBER 19, 2023

Businesses considering adopting fixed wireless access (FWA) solutions—whether over 4G LTE or 5G networks—should understand both the security advantages of and potential pitfalls associated with the technology ahead of a deployment. Customers in rural areas with minimal or no wired broadband options can benefit from a fixed wireless solution.

Security 617

Security Security Sports Travel 617

CIO

MARCH 27, 2023

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. We will see a focus on making customer interactions easier to understand, resulting in less repetition of information and disconnects to create better bot experiences.

Predictive Analytics 711

Predictive Analytics Knowledge Profiling Win 711

CIO

OCTOBER 16, 2023

The cloud makes it easy to build and grow solutions, but costs can quickly spiral out of control,” says Jay Upchurch, Executive Vice President and CIO with leading AI and analytics software company, SAS. For more insights into how to make cloud economics work for your organization, click here. Cloud Computing

Finance 880

Finance Advantage Advantage Innovation 880

CIO

JANUARY 25, 2024

One job with that kind of focus is an analytics translator —an enterprise role that emerged several years ago for data experts adept at decoding insights from AI and data science teams into relevant and relatable insights for business and product teams. Their response will likely be: “It’s a brilliant solution, but it’s too expensive.”

Human Resources 709

Human Resources Predictive Analytics Knowledge Capital 709

CIO

MARCH 6, 2024

This connectivity maximizes efficiency, keeps critical infrastructure running, and gives the business new information and insights. Impacted operations can pose a physical threat to workers, impact revenue, cause product defects, or impact critical services to customers. Historically, these weren’t designed with security in mind.

Security 783

Security Security Business Win 783

CIO

OCTOBER 12, 2023

Premium Plus includes access to sustainability insights derived from business processes’ carbon footprints and financial costs (SAP’s “ green ledger ”), new generative AI capabilities accessed through its Joule virtual assistant, improved forecasting, and the ability to create a portal for suppliers to simplify spend management.

Advantage 769

Advantage Advantage Innovation Management 769

CIO

JANUARY 25, 2024

In these customer engagements over recent months, I’ve seen some emerging trends that are poised to have a big impact on enterprises in 2024. Teams could buy a product and implement it without significant customization. Recently, a significant shift has started, with teams increasingly employing tailored solutions.

Knowledge 819

Knowledge Education Technology Technology 819

CIO

JANUARY 31, 2024

Specifically, genAI can enable IT teams to: • Find solutions with actionable recommendations. These insights go deeper than simple correlations to pinpoint true causal connections, which enables much more rapid problem-solving. A strong solution will combine causal, predictive, and genAI to go beyond simply correlating incidents.

IT 779

IT Knowledge Advantage Advantage 779

CIO

OCTOBER 11, 2023

While international conflict, economic uncertainty and climate change are affecting businesses of all kinds, energy companies and utilities are also dealing with aging infrastructure, constant cyberattacks, increased regulation and rising customer expectations. This opens up opportunities to improve overall customer satisfaction.

Alliance 854

Alliance Value Chain Banking Market Research 854

CIO

DECEMBER 11, 2023

Digital solutions based on generative AI will soon become commonplace in all aspects of healthcare delivery and operations. Enhance the customer experience for the patient or plan member. Implementing generative AI within a contact center can greatly improve the customer experience by making interactions quicker and more efficient.

Security 460

Security Security Intelligence Intelligence 460

CIO

APRIL 11, 2024

Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we contact our state’s social services and emergency services to waste management, public transportation, and healthcare. In 2023, nearly one-third of U.S. What are the business benefits of innovation in government?

Innovation 646

Innovation Predictive Analytics Technology Technology 646

CIO

FEBRUARY 9, 2024

While the Data Cloud enables enterprises to bring in various data types and datasets, the Trust Layer serves to keep customer data within Salesforce by masking it from external LLMs, warning users of potentially toxic prompts or responses, and keeping an audit trail. How do Einstein 1’s new prompt-engineering features work?

Gaming 846

Gaming Research Learning Competitive 846

CIO

MAY 2, 2023

ERP software provider SAP on Tuesday said it is partnering with IBM to infuse the latter’s Watson artificial intelligence (AI) engine across its entire solutions portfolio, including SAP S/4 HANA, S/4 HANA Cloud, SAP Business One, and SAP Business ByDesign. Is SAP’s digital assistant mature enough in NLP?

IT 711

IT Retail Research Intelligence 711

CIO

APRIL 19, 2023

It’s also about being able to capture the insights needed to better forecast energy consumption in the future.” Shanthakumar, Solution Architect – IoT, Retail Business Unit, TCS. Thanks to cloud, Internet of Things (IoT), and 5G technologies, every link in the retail supply chain is becoming more tightly integrated.

Retail 651

Retail Value Chain Hospitals Security 651

CIO

OCTOBER 17, 2023

NetSuite Text Enhance helps finance and accounting, HR, supply chain and operations, sales and marketing, and customer support teams improve productivity by leveraging AI to produce relevant drafts that they can quickly and easily review, edit, and approve,” the company said in a statement. Generative AI, NetSuite

IT 815

IT Finance Benchmarking Capital 815

CIO

APRIL 4, 2024

Some prospective projects require custom development using large language models (LLMs), but others simply require flipping a switch to turn on new AI capabilities in enterprise software. “AI For example, it’s experimenting with using gen AI to automatically read financial statements from corporate customers when assessing loan applications.

Banking 838

Banking Pharmaceutical Technology Technology 838

CIO

MARCH 6, 2024

Increase agility and flexibility for faster adaptation By adopting digital solutions and technologies, organizations can swiftly adapt to changing market conditions, customer demands, and industry trends. Start by optimizing IT resources and lightening the burden of the basics. Click here to read the full guide from HP.

Security 325

Security Security Technology Technology 325

CIO

NOVEMBER 20, 2023

With organizations racing to put more generative AI tools in users’ hands—and software vendors rapidly integrating those tools into their products—CIOs face a familiar choice: develop their own solutions in house, or invest and adapt tools already available in a fast-growing AI marketplace. Yet it’s not a simple build-vs.-buy

Pharmaceutical 654

Pharmaceutical Advantage Advantage Innovation 654

CIO

FEBRUARY 21, 2023

“The rebate modernization project is a great example of where we saved almost six months in being able to deploy a working solution,” he says, contrasting the agile project with a previous waterfall pilot where “we failed after six months because we designed it in a vacuum and couldn’t scale the solution.” Lardi says.

Education 910

Education Technology Technology Research 910