CIO

MARCH 6, 2024

Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024. On a day-to-day basis, the technology is helping our staff to focus on the work that’s of most value,” says Eddie.

Banking 819

Banking Technology Technology Knowledge 819

CIO

MARCH 27, 2024

Some industries are more affected than others, such as healthcare, financial services, and higher education, where medical records, financial information, and academic records need to be protected for a lifetime. But some organizations in financial services have been very open about getting a head start.

Algorithm 872

Algorithm Banking Retail Globalization 872

CIO

FEBRUARY 28, 2024

This is what Mobicule Technologies , an independent software vendor (ISV) in fintech, realised as they expanded their client base in India’s financial services industry. In financial services , security and compliance are as important as reliability and responsiveness.

Banking 611

Banking Security Security Win 611

CIO

FEBRUARY 23, 2024

We have established an ecosystem of around 30 partners since our spin from IBM well over 24 months ago. Our most recent global partnerships were announced late last year with Palo Alto Networks and Dynatrace,” said Mark Slaga, global practice leader at Kyndryl Consult.

Alliance 800

Alliance Globalization Capital Security 800

CIO

FEBRUARY 28, 2024

French IT services company Atos has put an end to its attempts to sell its ailing legacy managed infrastructure services business after failing to reach an agreement with a prospective buyer, and will now have to glue the two halves of its business back together. IT Consulting Services, Managed Service Providers, Technology Industry

Business 728

Business IT Security Security 728

CIO

APRIL 8, 2024

Broadcom’s strategy is to drive adoption of our full stack VMware Cloud Foundation as the best subscription-based private cloud platform for our customers’ innovation. We will rely heavily on partners to help customers transform their business with our private cloud infrastructure.

Commerce 369

Commerce Advantage Advantage Alliance 369

CIO

OCTOBER 27, 2023

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. It really became apparent there was something lacking in our landscape,” he says.

Airline 772

Airline Travel Pharmaceutical Alliance 772

CIO

DECEMBER 21, 2023

“When Involta was founded in 2007, sustainability wasn’t a top-of-mind issue for the industry, but our founders understood its importance and continually made everyday improvements that promoted energy efficiency and reduced our carbon emissions,” says Kremer. Another is a new state-of-the-art approach to ventilation.

Technology 615

Technology Technology Globalization Security 615

CIO

DECEMBER 29, 2023

With the merging of operational efficiency and embracing new technologies, today’s CIOs are under increasing pressure to do more with less and become both technologists and business leaders, says Sunny Azadeh, CIO at digital services company GlobalLogic. “In

Security 862

Security Security Globalization Innovation 862

CIO

JANUARY 2, 2024

To adapt to these changes, we are modifying our organizational structure. The goal is to redesign our organization into interdisciplinary teams. With AI being the talk of 2023, [there were questions on] how do we, as a company, handle its adoption, governance, and education about it to our employees,” he says. Claffey Jr.,

IT 903

IT Innovation Security Security 903

CIO

NOVEMBER 15, 2023

Your products and services rely on software and data for nearly everything from product development to aftermarket support. Traditionally, our product engineers have been responsible for any functionality that goes into the product,” she said. It’s actually being delivered by a web service that’s run by IT. So congratulations!

Briefing 821

Briefing Commerce Sales Marketing 821

CIO

DECEMBER 8, 2023

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. We were very focused on getting to a common technology stack so our team members could be more efficient.”

IT 781

IT Travel Finance Technology 781

CIO

MARCH 13, 2024

OneFamily is a financial services organization, operating broadly in savings and investments, and responsible for £8 billion of assets under management. We know in financial services and in a lot of verticals, we have a whole slew of data quality challenges,” he says. Our modernization has been an entirely digital transformation.

Banking 629

Banking Retail Innovation Technology 629

CIO

DECEMBER 19, 2023

Service delivery excellence is an attribute that far too many IT leaders fail to prioritize. That’s unfortunate given how much of smooth business operations depends on the efficient delivery of IT services today. But is your organization doing all it can to ensure service delivery excellence?

IT 871

IT SWOT Innovation Research 871

CIO

APRIL 17, 2024

The provider of ERP and professional services automation software based on the Salesforce platform today announced it has added AI-powered features aimed at simplifying common processes for midrange service firms to its latest update. The estimation process is notoriously complex — and lengthy — in the professional services sector.

Briefing 692

Briefing IT Advantage Advantage 692

CIO

FEBRUARY 8, 2024

Today we launched Smart Answers, a generative AI chatbot that answers your questions based on our editorial content. The goal is simple: To help you, our readers, find relevant, accurate, up-to-date information that you can trust. As AI tools mature, we will undoubtedly find more ways to make use of them.

Win 651

Win Innovation Research Learning 651

CIO

OCTOBER 30, 2023

Whether you’re looking to deliver a new product release, fix an issue, or enhance a service, the longer you make customers wait, the worse for your business. In our first two years, we saved hundreds of millions of dollars. But that wasn’t our goal. In today’s digitally transforming world, time is of the essence.

Management 901

Management Business Intelligence Intelligence Intelligence 901

CIO

OCTOBER 4, 2023

Soon, the brand became an unofficial third-party service provider that eBay users included as a payment method in item descriptions. eBay saw the opportunity to welcome us into their fold and, eventually, we were acquired, becoming their official payment service,” Shivananda adds. “We Stability is another objective.

Commerce 809

Commerce Algorithm Globalization Security 809

CIO

MARCH 12, 2024

Assistance across the app-dev lifecycle Gen AI “has opened up the body of knowledge that developers can tap into in a conversation type of paradigm,” says Prasad Ramakrishnan, senior vice president of IT and CIO at Freshworks, a provider of customer service software. “It

Brainstorming 819

Brainstorming Knowledge Innovation Technology 819

CIO

FEBRUARY 8, 2024

It is also important to involve your key vendors in strategy and planning sessions related to their services or products,” Gilgour says. Regularly sharing feedback and being candid with a vendor’s product or service performance will help them improve and adapt accordingly, Gilgour says. “As

Management 813

Management Due Diligence Innovation Technology 813

CIO

MARCH 19, 2024

In the 18-month process of evaluating and acquiring VMware, we looked at everything to identify what’s needed to create more value for our customers. We overhauled our software portfolio, our go-to-market approach and the overall organizational structure. We’ve changed how and through whom we will sell our software.

Innovation 597

Innovation Finance Security Security 597

CIO

OCTOBER 31, 2023

As the vice president of enterprise architecture and technology strategy at Discover Financial Services, I think about this question often as we work to design our tech stack. Compliance as a practice Ensuring customers can access their finances and financial information in a secure, reliable way builds trust with our customers.

Banking 895

Banking Finance Security Security 895

CIO

OCTOBER 25, 2023

This approach goes a long way toward explaining how Amazon was able to externalize its computing infrastructure — first to Merchant.com, the company’s ecommerce-as-a-service platform for retailers to build their own online stores, and then to Amazon Web Services, a broader offering that has since taken a life of its own.

Alliance 859

Alliance Technology Technology Retail 859

CIO

APRIL 24, 2024

Microsoft is opening another route for extending the reach of its Copilot offerings in the enterprise through an expanded partnership with global professional services company Cognizant. The multinational IT services giant aims to leverage the tools internally to streamline workflows, improve efficiency, and enhance customer experiences.

Intellectual Property 732

Intellectual Property Human Resources Innovation Globalization 732

Wink Intel

NOVEMBER 13, 2023

A new survey sponsored by USAA reveals disparities between young military/veterans and their older counterparts in how they prefer to be recognized for their service. Of note, nearly 70% of younger military/veterans say they feel uncomfortable or awkward when someone says “ Thank you for your service ” to them.

Banking 40

Banking Education Learning Information 40

CIO

OCTOBER 26, 2023

Clients are increasingly adopting our watsonx AI and data platform along with our hybrid cloud solutions to unlock productivity and operational efficiency. This is helping drive solid growth in our software and consulting businesses. Clients are committing to our hybrid cloud approach, with annual bookings up 14% in the quarter.

Security 759

Security Security Technology Technology 759

CIO

AUGUST 28, 2023

Daniel Ribaya González, director of cloud products and services at Telefónica Tech, says the company recognizes the urgent need to reduce global CO2 emissions. “As As a company, we have strengthened our commitment to help limit the global temperature increase to 1.5 And they help and benefit our customers.”

Value Chain 645

Value Chain Globalization Technology Technology 645

CIO

APRIL 26, 2024

billion acquisition of data and analytics company Neustar in 2021, TransUnion has expanded into other services such as marketing, fraud detection and prevention, and robust analytical services. The information and insights company’s foundation remains ensuring that every consumer is accurately represented in the market.

IT 638

IT Business Value Chain Knowledge 638

CIO

NOVEMBER 17, 2023

Turner helps drive that success by wearing two hats for the company: He oversees a product-driven organization that must develop and deliver innovative services out to hotel owners and guests continuously even as his teams continue to build out IHG’s internal technology stack and services.

Hospitals 824

Hospitals Travel Innovation Technology 824

CIO

NOVEMBER 2, 2023

In the recent Gartner® Hype Cycle TM for Zero Trust Networking, 2023 report , which evaluates the current status of 19 of “the most relevant and hyped” zero-trust technologies, the cybersecurity industry analysts made a somewhat startling pronouncement about secure access service edge (SASE). What is SASE?

Security 831

Security Security Innovation Technology 831

CIO

DECEMBER 27, 2023

Highly regulated, customer-centric, and dependent on layers of human involvement and manual processes, financial services are ripe for automation through artificial intelligence (AI). So business technology leaders in financial services are carefully navigating a path toward AI. Banks have to get ready to take the step forward.”

Banking 882

Banking Commerce Technology Technology 882

CIO

SEPTEMBER 22, 2023

The availability of QKD-enabled services and equipment is very specialized and currently quite limited,” Maddaloni says. Not many hardware vendors have features available that can integrate with the QKD systems.” “Transaction security and the trust of our customers are the backbone of our business,” Maddaloni points out.

Algorithm 862

Algorithm Security Security Commerce 862

CIO

FEBRUARY 22, 2024

With the aim to accelerate innovation and transform its digital infrastructures and services, Ferrovial created its Digital Hub to serve as a meeting point where research and experimentation with digital strategies could, for example, provide new sources of income and improve company operations.

IT 638

IT Knowledge Innovation Advantage 638

CIO

MARCH 15, 2024

“Managing technical debt, rationalizing services, and reducing infrastructure complexity have always been essential to an organization’s success in creating value and delivering on expectations,” she says. Managing a portfolio of services is vital [wherever those services reside], not just those on-prem.”

Travel 843

Travel Finance Banking Management 843

CIO

JANUARY 10, 2024

Refactoring applications to take advantage of cloud-native services is vital to maximizing cloud ROI. Refactor your applications to take advantage of web services or serverless capabilities, and re-architect your infrastructure to optimize resource usage,” he says. It took a few years to figure out what our capacity needs looked like.”

Key Performance Metrics 747

Key Performance Metrics Win Advantage Advantage 747

CIO

SEPTEMBER 11, 2023

In examining where IT budgets would be spent, managed services was the only category that continued to increase in projections from 2021 through 2023. As a percentage of total IT spending, managed services increased from 16% to 18% in that two-year projection period. out of 5.0 in thousands of surveys.

Management 600

Management Globalization Security Security 600

CIO

FEBRUARY 23, 2024

Honda has plans to roll out Microsoft’s ChatGPT Enterprise, also called Copilot, for its Office 365 workers using Outlook or PowerPoint, for example, and is actively piloting a GitHub AI model to gain efficiencies in application development, application maintenance, and IT service processes that are primarily internal.

Innovation 766

Innovation IT Knowledge Capital 766