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Getting to know our Market Research Maven

Wink Intel

THIS MARKET RESEARCH MAVEN IS ON THE JOB! Cathy, Market Research Maven is the Wink team member who has known Sheryl J. The post Getting to know our Market Research Maven appeared first on Wink, Inc. Moore the longest. We’ve got the deets on her, click HERE.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. In our line of work it is essential to understand that you can’t digitize empathy,” Mary said.

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4 ways higher ed can close the tech industry’s gender gap

CIO

The lack of women in an industry that is fundamentally reshaping our economy and our society puts everyone at a disadvantage. Higher education must set an example for the diversity we want to see in industry within our own institutions, and, right now, we’re not measuring up. We need to follow that example.

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Think you can ignore quantum computing? Think again.

CIO

But we’re hearing through our friends in the ecosystem that government suppliers and companies in industries including financial services are already planning to encrypt their communications for this very reason.” “Preparing for this new type of cryptography is a core part of HSBC’s quantum program.”

Algorithm 873
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The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.

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IBM doubles down on hybrid cloud with $6.4B HashiCorp acquisition

CIO

HashiCorp’s well-regarded open source tools, particularly Terraform, bolster IBM’s portfolio and provide a path to attract a wider developer base, potentially fostering further innovation, said Prabhu Ram, head for Industry Intelligence Group at CyberMedia Research (CMR).

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How CIOs use AI to elevate CX services

CIO

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities.

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