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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. IT organizations have responded in kind, with 52% already building or deploying GenAI solutions according to Dell research 1.

Knowledge 767
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Why knowledge management is foundational to AI success

CIO

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Users can post a direct question to the community.

Knowledge 487
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University of Ottawa’s Martin Bernier on continuous learning

CIO

In Martin Bernier’s case, as CIO of the University of Ottawa, managing the hyper-dynamic environment of 50,000 students, faculties and research groups is a discipline that requires both a holistic and granular approach across many departments in order to bring everything together in relative harmony.

Learning 617
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5 use cases for how Generative AI can supercharge document productivity across the enterprise

CIO

Coupled with the increasing expectations to do more with less, it’s a lot for knowledge workers to handle. In fact, according to MIT Sloan , 80 percent of knowledge workers experience information overload and it’s impacting productivity. Adobe’s Future of Digital Work survey reported that knowledge workers waste nearly a full day (8.2

Knowledge 691
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Essential skills and traits of chief AI officers

CIO

“With AI ultimately being an enabler to deliver better business outcomes across all facets of business, the range and scope of knowledge and understanding of the CAIO is broad,” says Orla Daly, CEO of digital learning company SkillSoft. This includes skills in statistical analysis, data visualization, and predictive modeling.

Knowledge 831
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The Growing Role of Analytics in Business Knowledge Management

Smart Data Collective

In the current economic turbulent times, showing business stakeholders that your knowledge sharing and reusing brings business value works as a driving force for investing in a knowledge management tool. . But, how do you convince stakeholders about the importance of knowledge management? Knowledge base adoption.

Knowledge 337
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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions.

Win 859