CIO

NOVEMBER 20, 2023

Not all AI-powered customer service chatbots are created equal—or created well. Take AVA, the AI-infused customer support bot that AirAsia introduced in 2019. Of customers who turned to a support bot from December 2022 to February 2023, only 25% said they would willingly use them again to solve a problem, according to Gartner.

Knowledge 773

Knowledge Retail Gaming Innovation 773

CIO

MARCH 18, 2024

SAP and Nvidia announced an expanded partnership today with an eye to deliver the accelerated computing that customers need in order to adopt large language models (LLMs) and generative AI at scale. We wanted to design it in a way that customers don’t have to care about complexity,” he said. “We

Startups 648

Startups Travel Knowledge Intelligence 648

CIO

JANUARY 30, 2024

Last year, SAP faced criticism for leaving behind its most loyal customers, those that adopted S/4HANA early and ran it in their own environments, after CEO Christian Klein announced in July 2023 that only Rise customers would get new S/4HANA features , such as AI and carbon accounting tools. It seemed to hit the right spot.”

Innovation 792

Innovation Advantage Advantage Technology 792

CIO

OCTOBER 23, 2023

At Equinix, we recognize that meeting key sustainability targets is one of our customers’ top concerns—now and into the future. Our customers are pursuing these goals because they want to future-proof their operations, setting themselves up to drive business value for decades to come.

Alliance 601

Alliance Globalization Innovation Advantage 601

CIO

DECEMBER 19, 2022

Multiple clouds mean multiple problems of interoperability that undermine marketer confidence in customer profiles and the customer data truth. Customer trust in enterprises and their promises is also low, and trust is a critical marketing asset. Hundreds of other closed proprietary vendor cloud solutions are in the market.

Profiling 611

Profiling Research Advantage Advantage 611

CIO

APRIL 19, 2024

Acknowledging the potential this trend offers for a foreign exchange company like Travelex, Hans van der Waal, the company’s global IT director, is constantly looking for more strategic ways to unlock the power of data to service their travel card customers. This situation isn’t good for us or our customers,” says van der Waal.

Travel 325

Travel Hospitals Profiling Knowledge 325

CIO

AUGUST 1, 2023

At Broadcom, we make business decisions driven by what will bring customers the most value. We listen to our customers. Instead, our entire business model is grounded in the belief that we can create innovative solutions that will deliver on our customers’ needs over time and progress through multiple generations of technology.

Security 563

Security Security Alliance Globalization 563

CIO

JANUARY 3, 2024

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

Profiling 725

Profiling Analysis Intelligence Intelligence 725

CIO

NOVEMBER 30, 2023

You will also see examples of the benefits reaped by customers of the One True Zero Trust Platform. This facilitates expensive data breaches that increase costs and decrease revenue through system downtime, customer churn, and more. Optimizing technology costs Perimeter-based architectures entail significant infrastructure costs.

Security 624

Security Security Analysis Learning 624

CIO

OCTOBER 17, 2023

Let’s look at these pillars through the eyes of Zscaler customers and discover why more than 7,700 organizations rely on Zscaler to strengthen their security posture and accelerate their digital transformation. Plus, United Airlines customers can also enjoy a better internet experience both in flight and in terminals.

Airline 886

Airline Loss Security Security 886

CIO

SEPTEMBER 14, 2023

At Discover® Financial Services, our customers and their trust are key drivers of our technological decisions. With this in mind, we embarked on a digital transformation that enables us to better meet customer needs now and in the future by adopting a lightweight, microservices architecture.

Banking 645

Banking Technology Technology Innovation 645

CIO

NOVEMBER 22, 2023

Also, Valentine and his team are constantly reviewing tickets because even though insurance companies aren’t ThingCo’s customers, they still want brands represented as well as possible. “We So it’s always a cycle of learning what the customer wants, what their issue is; the fact there’s a wide screen about that person.”

Algorithm 637

Algorithm Learning Technology Technology 637

CIO

APRIL 1, 2024

Le aziende capaci di offrire una customer experience superiore hanno tassi di crescita cinque volte più elevati dei loro concorrenti e, nella gestione della CX, il CIO ha un ruolo fondamentale, scriveva Forrester Research (“Improving CX Through Business Discipline Drives Growth”) nel 2019.

Commerce 539

Commerce Business Retail Startups 539

CIO

AUGUST 22, 2023

Underlining the need for building a customer-centric mindset , he says IT leaders must “adopt a methodology that elevates customer experience as a top-level metric, on par with technical and functional requirements that technology teams have traditionally been responsible for.”

Advantage 614

Advantage Advantage Globalization Technology 614

CIO

DECEMBER 1, 2023

By embracing a zero-trust architecture with Zscaler, our customers can free up to 74% of an admin’s time to focus on more strategic projects. In fact, by using the Zscaler Zero Trust Exchange, the average Zscaler customer enhances power usage effectiveness (PUE) by 50%, ultimately helping the average customer achieve an ROI of 139%.

Security 587

Security Security Management Technology 587

CIO

MARCH 27, 2023

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. We will see a focus on making customer interactions easier to understand, resulting in less repetition of information and disconnects to create better bot experiences.

Predictive Analytics 693

Predictive Analytics Knowledge Profiling Win 693

CIO

FEBRUARY 6, 2023

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

IT 782

IT Innovation Globalization Learning 782

CIO

APRIL 5, 2023

New security methods delivered at the edge of the network, closer to the customer, are emerging as a more effective method for combating the increase in security threats. Latest cybersecurity threats expose flaws in traditional security methods Let’s consider two methods of security for customer data: firewalls and cloud storage.

Security 575

Security Security Loss Globalization 575

CIO

AUGUST 9, 2023

Oracle is adding a new managed offering to its Cloud@Customer platform that will allow enterprises to run applications on proprietary optimized infrastructure in their own data centers to address data residency and security regulations and solve low-latency requirements. The infrastructure will be managed and operated by Oracle.

IT 581

IT Advantage Advantage Research 581

CIO

APRIL 5, 2023

Trouble tickets are rolling in, and there’s a lack of qualified people to address security alerts and help desk issues right when customer demand, supply shortages, and potential threats are at their peak. The great hybrid office migration A few lucky “born on the web” companies were built on the premise of 100% remote work.

Knowledge 688

Knowledge Travel Analysis Education 688

CIO

JULY 20, 2023

Since then, automation has filled the gap in improving customer experience and security. Customer experience and security But as in most industries, customer expectations and security challenges continue to grow along with technological advances. Security and privacy.

Banking 617

Banking Innovation Security Security 617

CIO

JANUARY 25, 2023

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. The situation is not only frustrating to our customers, but also to our employees,” Birnbaum says. “We

Airline 780

Airline Travel Hospitals Technology 780

CIO

AUGUST 19, 2022

The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. Hosted on AWS, the Virtual Enrollment Experience developed by Aflac includes a microsite customized for each account. “We

Innovation 611

Innovation Technology Technology Learning 611

CIO

AUGUST 7, 2023

HPE has a long history of helping its customers overcome even the toughest business challenges. Our mantra has always been ‘Do what’s right for the customer,’” George explains. For HPE, this means looking at every customer individually, no matter their industry or the problem they approached HPE to help them address.

Win 607

Win Alliance Innovation Technology 607

CIO

SEPTEMBER 29, 2022

s nest perspective of immediate and long-term tasks to equally strengthen the company culture and customer needs. We needed to think about those disciplines together and make progress to maximize the benefit to our customers and our business overall.â??. s SVP and chief data & analytics officer, has a crowâ??s But whatâ??s

Travel 814

Travel Learning Sports Technology 814

CIO

MARCH 9, 2023

Deliver Delightful Customer Experiences 156. These are what I’d refer to as key ingredients to provide delightful customer experiences. These best practices coupled with a sound design thinking approach can help enhance customer experience and as a result improve loyalty. On any given day, I will be using at least 10% of them.

Security 579

Security Security Banking Loss 579

Smart Data Collective

MARCH 7, 2024

With an abundance of customer data at their fingertips, marketers are now empowered to understand their audience like never before. This insight enables the creation of tailored campaigns that speak directly to the individual needs and preferences of their customers, fostering a […]

Marketing 253

Marketing Marketing Business 253

CIO

JANUARY 11, 2023

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.”

Travel 717

Travel IT Advantage Advantage 717

CIO

JUNE 12, 2023

What about when a customer needs to be intelligently routed to a better resource or has a question that’s not so cut-and-dry cut. Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. Let’s say a customer initiates a chat session with a VA for resetting a forgotten password.

Innovation 614

Innovation Technology Technology Knowledge 614

CIO

DECEMBER 7, 2022

Customer centricity, or putting the customer’s expectations front and center, is not a new concept. Simply put, delivering genuine value across every customer touchpoint can not only help build resilience but also contribute to long-term success. It can also turn customers into advocates,” he says.

Advantage 518

Advantage Advantage Globalization Competitive 518