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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? Avaya helps empower us to achieve our vision at our pace in our current environment.” Tip #1: Don’t over-digitize. Digital Transformation

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

Profiling 780
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AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

Learning 684
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Accelerating digital transformation with sustainable solutions

CIO

Learn more about our joint offerings by contacting Equinix.Inquiry@dell.com or Dell@equinix.com. Learn more about our joint offerings by contacting Equinix.Inquiry@dell.com or Dell@equinix.com.

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10 hottest IT jobs for salary growth in 2023

CIO

Average salary: US$120,653 Increase since 2021: 15.6% Average salary: US$136,017 Increase since 2021: 14.1% Average salary: US$139,683 Increase since 2021: 12.9% Average salary: US$132,094 Increase since 2021: 10.8% Average salary: US$164,814 Increase since 2021: 8.4% percent since 2021, according to Dice.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

As its business diversified, including its own acquisition by Hornblower Group in early 2022, Journey Beyond inherited a range of disparate technology systems, including six different phone systems and an outdated contact center that was only servicing Journey Beyond’s rail journeys. The high call volumes meant huge costs for us.

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Building an Experience-driven Contact Center

CIO

These are the kinds of experiences that engage us, excite us, and leave us feeling satisfied. CXOs, CIOs, and others entrusted with and empowered to make CX decisions should want the experiences that flow in and out of their contact centers to be just as engaging. Personalized tours. Packed sports arenas.

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