CIO

JANUARY 11, 2023

As its business diversified, including its own acquisition by Hornblower Group in early 2022, Journey Beyond inherited a range of disparate technology systems, including six different phone systems and an outdated contact center that was only servicing Journey Beyond’s rail journeys.

Travel 717

Travel IT Advantage Advantage 717

CIO

AUGUST 8, 2022

The contact center has traditionally operated through on-premises servers and software, but shifting it to the cloud can help CIOs improve the customer journey. However, there are potential challenges around moving contact center services, especially if the business has spent years cultivating good relationships with its customers.

Algorithm 615

Algorithm Banking Learning Intelligence 615

Smart Data Collective

AUGUST 24, 2022

Were you aware that the contact center software segment was worth $26.93 Businesses that understand the importance of providing the best customer service possible to the consumers who support them are increasingly turning to contact center solutions. It’s not about spying on your contact center agents. billion last year ?

Gaming 192

Gaming Business Environment Intelligence Intelligence 192

Zoominfo

SEPTEMBER 7, 2021

Scenario If your main point of contact on an opportunity leaves the company, the opportunity is dead in the water unless you can engage other decision-makers within the organization. Time is of the essence as others may have some knowledge of the work that was ongoing.

Knowledge 100

Knowledge Sales 100

Zoominfo

MAY 8, 2019

Although many of these tips are valid, the key to improving your B2B sales process is far simpler than you might think– and it comes in the form of company and contact data. What do we mean by company and contact data? Today we review four critical reasons data is essential to a successful sales organization. Let’s get into it!

Sales 193

Sales Sales Enablement Learning Intelligence 193

Zoominfo

SEPTEMBER 7, 2021

If you’re only working with one point of contact, you have a single point of failure. The goal of this campaign is to identify additional decision-makers that could keep an opportunity alive in the event that your current contact loses interest, leaves the company, or doesn’t have the influence to get the deal done.

Sales 100

Sales 100

Zoominfo

APRIL 1, 2018

The skeletons of old contacts keep piling up and cluttering your operations. These inactive contacts are hurting your campaigns and skewing your results. If, after several attempts to re-engage, a contact still remains inactive, remove them from your active lists and suppress them from future sends. Duplicates. The list goes on.

Sales 207

Sales Marketing Marketing Information 207

Zoominfo

MARCH 1, 2022

Scenario While all new account users should be put into a welcome email sequence to ensure they are onboarded and trained to get value from your solution, the main point of contact (MPOC) deserves extra attention. They will be the person most familiar with the product at the outset of your relationship and may also be a champion user.

Sales 100

Sales Marketing Marketing 100

Zoominfo

MAY 8, 2018

Today, we explain the importance of a data-driven branding strategy and why contact data hygiene is the key to branding success. The problem with data, particularly customer and contact data, is that it decays rapidly. What is contact data hygiene and how can I make it a priority? Let’s get into it.

Competitive 183

Competitive Technology Technology Sales 183

Zoominfo

MARCH 7, 2022

Scenario When a new company signs on as a customer, it’s smart business to find look-alike prospects that might also benefit from your product. Every time you close a deal, your sales team should immediately identify prospects that face the same challenges as the new customer.

Sales 100

Sales Research Business 100

Weidert Group

DECEMBER 7, 2023

Creating a workflow is an easy, powerful, and automated way to remove “dead” marketing contacts from your mailing lists so your CRM database remains clean. It doesn’t! In this week’s "HubSpot How-To" video, I’ll walk you through a three-minute tutorial that will help optimize your marketing impact.

Marketing 64

Marketing Marketing Learning Management 64

Owler

MAY 16, 2023

The latest version of Owler Max – your ultimate sales companion – includes Contact Data. Your Ultimate Sales Intelligence Solution Now, you can access real-time business news and insights while uncovering contact information for millions of professionals at companies you want to target. Get Contact Data Today

Profiling 52

Profiling Sales Research Intelligence 52

Zoominfo

MARCH 6, 2018

Just as a healthy human requires certain things to thrive, so does your sales and marketing contact database. Key Takeaways for Your Customer and Contact Database. Your guide to a healthy customer and contact database. For more information about ZoomInfo, contact our sales team. Keep reading to learn more.

Sales 145

Sales Marketing Marketing Learning 145

Owler

SEPTEMBER 19, 2023

Let’s Get Started Building Powerful Lists and Finding Contacts We all understand the significance of selling to those you're familiar with. Tailored Searches: Our Advanced Contact Search isn’t merely a filtering tool. It refines your search based on roles, departments, and more, giving you the most relevant contacts in a snap.

Profiling 52

Profiling Sales Intelligence Intelligence 52

Owler

SEPTEMBER 19, 2023

Let’s Get Started Building Powerful Lists and Finding Contacts We all understand the significance of selling to those you're familiar with. Tailored Searches: Our Advanced Contact Search isn’t merely a filtering tool. It refines your search based on roles, departments, and more, giving you the most relevant contacts in a snap.

Profiling 52

Profiling Sales Intelligence Intelligence 52

Weidert Group

JULY 14, 2021

When HubSpot introduced marketing contacts , making it possible to keep contacts that users don’t want to actively market to in HubSpot CRM, it simplified management of business contacts within a single platform without the extra expense of holding onto all those non-marketing contacts. Pretty exciting.

Management 105

Management Marketing Marketing Business 105

CIO

APRIL 3, 2023

The current state of the contact center agent is clear, but for those unaware or overlooking this opportunity for improvement: agent attrition rates currently hover around 40% , the cost of replacing just one agent is between $10k-$20k , and 97% of agents are sometimes or almost always burned out.

Education 792

Education Knowledge Intelligence Intelligence 792

CIO

NOVEMBER 4, 2022

Contact centers don’t look like they did 10 years ago. In 2022, 80% of contact centers planned to expand their workforces, with half of those expecting to create entirely new roles. An expanded contact center brings a more expansive technology stack, and it becomes more important than ever to assure that stack is up to the task.

Technology 646

Technology Technology Analysis Sales 646

CIO

APRIL 25, 2024

The new AI scoring capabilities within Oracle Unity CDP enable enterprises to grow account-based revenue and generate more B2B deals by helping identify the right contacts at target accounts and improving opportunity qualification,” the company said.

IT 354

IT Commerce Sales Enablement Sales 354

Weidert Group

JULY 6, 2021

But it’s not so easy to identify what inspires a contact to convert without digging through contact records and heaps of data from various sources, and that can be a tedious undertaking. Traditionally, it’s been fairly easy to identify which marketing efforts perform best to bring in traffic and prospects. Well, good news!

Marketing 90

Marketing Marketing Sales IT 90

CIO

NOVEMBER 29, 2022

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

Learning 672

Learning Profiling Advantage Advantage 672

CIO

MARCH 24, 2024

Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience. But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.

Technology 598

Technology Technology Brainstorming Globalization 598

CIO

MARCH 6, 2024

If they have concerns or need advice, they should feel able to contact IT through clear channels of communication, rather than just waiting for IT to contact them. In the age of home working, it’s vital that workers have a collaborative approach with their IT teams. Adapt to zero-trust models.

Security 646

Security Security Research Technology 646

CIO

JANUARY 12, 2024

Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience. But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.

Technology 673

Technology Technology Brainstorming Intelligence 673

Owler

NOVEMBER 16, 2020

Today we’re excited to announce that we’ve partnered with Lusha to provide contact information for key individuals at many of the companies on Owler’s platform. After that, Lusha credits can be purchased to access contact information for additional individuals. Prospecting new business on Owler just got a whole lot faster!

Information 52

Information Profiling Win Competitive 52

CIO

JUNE 12, 2023

Chatbots and IVRs are contact center staples, but most still provide automated service for basic, repeatable tasks. The aforementioned IBM report leaves no stone left unturned: Proven cost savings: 99% of organizations polled by IBM reported a reduction in cost per contact as a result of using VA technology. What is a VA? Absolutely.

Innovation 617

Innovation Technology Technology Knowledge 617

Wink Intel

JULY 19, 2022

DALLAS – JULY 14, 2022 – Integrity Marketing Group, LLC (“Integrity”), a leading distributor of life and health insurance, and provider of wealth management and retirement planning solutions, today announced Bryan Hunsaker will become President, Integrity Contact Centers. We’re thrilled that Bryan has chosen to accept the position.”.

Innovation 40

Innovation Management Sales Marketing 40

CIO

NOVEMBER 29, 2022

Then they’ll call: about shipping delays, return policies, order details, discount codes, you name it – on top of all the other inquiries your contact center normally handles. Consider customer authentication: you must verify the identity of each person who contacts your organization, right? Happy managing! IT Leadership

Gaming 617

Gaming Win Knowledge Management 617

CIO

JANUARY 22, 2024

™, to help solve the payer’s contact center issues. Outside of transforming the contact center experience, EXL is now working to deploy generative AI to create in-context clinical summarization, which has the capability to significantly boost registered nurse productivity within utilization management workflows.

Benchmarking 646

Benchmarking Banking Technology Technology 646

CIO

OCTOBER 26, 2022

Make the Most of the Powerful Tool in Your Customers’ Hands Almost every customer owns a smartphone, and they use that device to call into the contact center when they need to resolve an issue or complicated matter. Notifications can be sent for non-payment interactions as well, such as post contact surveys and new customer eForms.

Banking 617

Banking Knowledge Security Security 617