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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 689
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CIOs weigh where to place AI bets — and how to de-risk them

CIO

We need to be ready to respond to our CEO to solve problems with AI,” says Srini Gudipati, CIO of Covanta, a company that specializes in sustainable materials management, including large-scale recycling. Given existing relationships with Webster Bank, that includes AWS and Microsoft. “AI moves fast, so we don’t want to delay.

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4 core AI principles that fuel transformation success

CIO

If AI will lead to job losses and redeployments, be upfront about it. Empower employees to gain skills in data science, data analytics, ML, and project management. British online bank Monzo asked their customers what support they’d like, and the overwhelming response was help with increasing savings.

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The business value of social sustainability

CIO

It can help to unlock new markets, attract and retain customers, build trust and credibility, and spark innovation. The United Nations defines social sustainability as, “Identifying and managing business impacts, both positive and negative, on people.” For instance, the World Bank estimates a $160.2 Innovation

Business 518
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How CIOs reinterpret their role through AI

CIO

This improves business performance by protecting against potential revenue loss and ensuring a better customer experience, which is also critical to customer retention and acquisition. IT aligned for digital transformation Banca Etica is also adopting a new culture that interprets IT as a partner to the business, and not as an IT manager.

Banking 499
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PepsiCo IT redefines direct-to-store business model success

CIO

This led to frequent crashes that required rebooting, which took 20 to 30 minutes each time and caused productivity loss of multiple hours a day per employee,” Venkat says. A lot of design and development went into the channel assignment, and this is one of the key innovations to send only the required data to a specific user.”

Business 585
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4 perils of being an IT pioneer

CIO

A senior IT leader from a bank confronted this challenge while working with a fintech provider. “We We were building a solution through which a third party could open current accounts on our bank’s behalf. For the technology leader from the bank, it served as a valuable lesson.

IT 486