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Innovating Services for a Digital, Intelligent Future

CIO

According to Foundry’s State of the CIO 2024 study, technology leaders will be focused on driving digital innovation, redesigning processes, and modernising infrastructure and apps in the next three years in order to stay ahead. Tackling these requires innovation, built from a base of experience and knowledge.

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Banking on customer experience and security via technology-based innovation

CIO

Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition. Source: “Innovation Digital Listening Research.” Security and privacy.

Banking 617
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The generative AI revolution is transforming how banks work

CIO

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready. Generative AI, Innovation

Banking 826
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 617
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 617
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Unleashing the power of banks’ data with generative AI

CIO

The implications of generative AI on business and society are widely documented, but the banking sector faces a set of unique opportunities and challenges when it comes to adoption. If banks are to put their faith in AI, then transparency will be key to building trust. This is a problem banking leaders are increasingly aware of.

Banking 765
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 747