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Microsoft and Cognizant team up to boost enterprise Copilot adoption

CIO

As part of the deal, Cognizant has acquired 25,000 Microsoft 365 Copilot seats, and 500 each of Sales Copilot and Services Copilot, for use by its associates across the globe. Marr emphasized that multiple factors need to be considered to establish who is responsible when AI tools lead to mistakes.

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SAP names Philipp Herzig as chief artificial intelligence officer

CIO

Philipp Herzig, formerly head of cross-product engineering and experience, now leads a new “end-to-end growth area” focused on AI as the company’s chief artificial intelligence officer (CAIO). Herzig was already Sun’s boss before his latest move. Strategic restructuring This is not the only change in SAP’s reporting structure.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

Between our research and dozens of conversations with customers and partners, there are a number of trends that we can expect to see this year, in 2024, and onward. Here, the technology and finance industries are leading the charge, accounting for more than half of blocked transactions.

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9 tips for achieving IT service delivery excellence

CIO

Using this strategy, IT can prioritize their transformation roadmap without being stuck in the mire of reactive support processes,” which leads to support groups chasing and extinguishing fires, hampering essential business operations, Padua explains. Follow-through is also vital, Padua says.

IT 871
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How to Overcome the Pain Points of Your CRM

When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity. However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. The result? Combatting low adoption rates and data quality.

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Salesforce launches Starter to ward off competition in the SMB segment

CIO

With all the tools, solutions, and cloud offerings, the classic SMB got confused, lost, and possibly overlooked in the Salesforce ecosystem,” said Liz Miller, principal analyst at Constellation Research. Other CRM packages such as Keap also offer easy-to-use sales and marketing growth tools attracting, Miller added.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

It’s about having the right information at the right time at all times for that customer that leads back to that legendary service,” Mills says. Rob Mills, chief technology, digital commerce and strategy officer, Tractor Supply Rob Mills / Tractor Supply Co. One of our differentiators is we hire team members from the community,” he says.

Retail 717