Manager, Beneficiary Services – Life & Annuity: Grandview Heights, Ohio
February 21, 2024 by Virtual Career Fair
Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you!
The Manager, Beneficiary Services – Life Insurance Claims will co-lead with another manager a team of 20 Claims Specialists that provide extraordinary care and empathy to beneficiaries of life insurance death benefits and living benefits including long term care, critical and chronic illness, disability waiver of premium, and accelerated death benefits. The Manager is responsible for ensuring compliance with all regulatory requirements related to claims processing, training and coaching of team members, developing, prioritizing and implementing strategic initiatives, creating a culture of continuous improvement and root cause problem solving, setting objectives and monitoring operational metrics for optimal performance. In addition, the Manager is responsible for creating policies and procedures and implementing tools and training to detect and prevent claims fraud. This role works closely with Office of General Counsel, Underwriting, SIU, external investigation firms and other claims operations leaders.
Click HERE to view the job opening
The ideal candidates will possess the following skills:
- A minimum of 5 years of leadership experience in the financial services industry, preferably in a life claims function
- Excellent verbal and written communication skills
- Empathy
- Strategic thinking and execution
- A digital mindset
- Demonstrated ability to create and maintain highly engaged teams
- Has successfully led teams through significant organizational change
- Experience leading a workforce comprised of remote and hybrid associates
- Strong analytical skills
Note: Opportunity is remote and hybrid eligible. Work location is Grandview Heights, Ohio. Work hours will be Monday – Friday, 8:30 AM – 5:00 PM. The role is not eligible for overtime.
Compensation Grade: G2
Job Description Summary
We have the privilege of helping our customers and their loved ones at a time when they most need us, fulfilling our promise made when we sold them a life insurance policy, annuity, or retirement product. Our team values empathy and the ability to understand loss of life and its profound impact on people, along with a desire to provide extraordinary care. If you are a good listener, empathetic, passionate about outstanding customer service and have the ability to assist policyholders throughout the claims process, we want to know more about you!
As a Manager, you’ll lead the day-to-day claims operations related to life insurance, annuities, or income products. You’ll drive claims performance to achieve operational results, alignment with business goals and strategies and claims expense outcomes.
Job Description
Key Responsibilities:
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Oversees a team responsible for Nationwide life and annuity claims – individual life, annuities, and income products claims’ organization, as well as long-term care, critical and chronic illness, and accelerated death benefits
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Leads claim risk management to limit losses due to overpayment, early duration claims (contestable) and fraud. Elevate cases to be referred to investigative firms and outside legal counsel.
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Implement and oversee claims best practices.
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Leads a team of life insurance or annuity claims specialist, incorporating continuous improvement with technology and business practices to deliver operational results, including member experience, strategic alignment with business goals and claims expense outcomes.
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Responsible for resolving claims handling issues and formal complaints from members, financial professionals, beneficiaries, and firm partners.
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Manages third party relationships, as appropriate, to mitigate risk for claims and drive efficiency. Monitor the performance of vendors including claims service providers and investigative firms.
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Develops direct reports to achieve high performance in current roles and prepare them for future roles.
May perform other responsibilities as assigned.
Reporting Relationships: Leads five to 15 associates at various levels. Reports to The Director, Beneficiary Services- Life & Annuity
Typical Skills and Experiences:
Education: Undergraduate degree in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred. MBA preferred.
License/Certification/Designation:
Experience: 7 years of financial services experiences in a customer service, quality control or operations environment. Broad experience and understanding of managing Annuity and Life Claims. Supervisory experience preferred.
Knowledge, Abilities and Skills: Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations and guidelines. Effective team leadership and management skills. Strong verbal and written communication skills. Ability to make decisions and build consensus with peers.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt).
Working Conditions: Normal office environment. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
