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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. s SVP and chief data & analytics officer, has a crowâ??s

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SAP and Nvidia expand partnership to aid customers with gen AI

CIO

RAG optimizes LLMs by giving them the ability to reference authoritative knowledge bases outside their training data. “There are tons of documents that are not residing in an SAP system,” Herzig said.

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How Palladium targets tech to better serve the business

CIO

At the end of the 1960s, Spanish businessman Abel Matutes had an ambitious dream to bring paradise closer to travelers by offering incredible experiences. So in the short term, the group has a project plan focused on scalability, customer knowledge, and a clear commitment to the cloud in hybrid mode, cybersecurity, and sustainability.

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Delta takes off with modernized blend of mainframes and cloud

CIO

Some of those workloads include travel reservation systems and crew scheduling systems — mission-critical, 24-by-7 applications that are never turned off. Delta’s foray into the cloud began in earnest about two years ago as the pandemic brought travel to a virtual halt, Cincera says. So their knee-jerk reaction is: Put it in the cloud.

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White House requires agencies to create AI safeguards, appoint CAIOs

CIO

The OMB policy will, for example, allow airline travelers to opt out of the use of the Transportation Security Administration’s (TSA’s) use of facial recognition software, according to a fact sheet issued with the policy. Agencies must also continually monitor their AI use.

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IT leaders tackle the high price of talent

CIO

It is 30% higher than pre-COVID levels,” says a senior technology leader from the travel industry, on condition of anonymity. Similarly, the technology leader from the travel industry has outsourced both the company’s core IT infrastructure and its security operations center. Indians being retrenched in the US could return home.

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IBM and AWS Create a Path to Modernization Via Industry-Specific Solutions

CIO

The deliverables could be reference architectures or an industry-specific proof of concept—the goal is to offer institutional knowledge and near-turn-key solutions meant to streamline modernization and accelerate time-to-value. Sometimes it’s best practices or a solution design or some combination,” Varadarajan says.

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