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Payment-processing outages at UK retailers raise reliability issues for cashless transactions

CIO

Payment-processing failures at several high-profile retail brands in the UK over the past week disrupted on-site customer service and stirred speculation about the cause of the outages. The larger the merchant, the more complex it could be. I suspect the forensics will be done and someone will figure out where responsibility lies.”

Retail 651
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Supercharging retail with AI: Blending commerce and lifestyle

CIO

Global events and changing consumer behaviors in the digital era are causing retailers to look toward the future with concern. Yet, with AI-enabled advances opening a world of possibilities for operational efficiencies and hyper-personalized, real-time, omnichannel customer experiences, the future of retail is anything but bleak!

Retail 666
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An archetype-based approach to driving your global workforce transformation

CIO

As an example, consider the case of a global retail client. As an example, consider the archetypical teams found at one of our global retail clients. What key technologies are they using? What skills will enable operations in the new model? Are they working in agile? If so, what flavor do they employ?

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Google Cloud for Retailers adds AI-based inventory, e-commerce tools

CIO

In a bid to help retailers transform their in-store, inventory-checking processes and enhance their e-commerce sites, Google on Friday said that it is enhancing Google Cloud for Retailers with a new shelf-checking, AI-based capability, and updating its Discovery AI and Recommendation AI services.

Commerce 694
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Giant Eagle’s Kirk Ball on grocery retail innovations

CIO

They discuss grocery retail innovations, digital customer strategies, sourcing global talent, augmented reality and more. Kirk Ball, Chief Information Officer/Chief Technology Officer, Giant Eagle, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council.

Retail 617
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How to make the most of global talent opportunities

CIO

This article was co-written by Chris Davis, Partner, Metis Strategy , and Kelley Dougherty, Associate, Metis Strategy To succeed as a large, global company, there is no choice but to harness the power of technology talent around the world. Fast forward to today.

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For Global Success, Think Like a Local

CIO

Every aspect of retail has been disrupted, from the way shoppers research purchases to the methods they use to pay. However, despite the powerful forces of globalization, significant local differences exist. . The old saying ‘retail is detail’ is as relevant now as ever. We live in a highly connected world. Cybersource.