CIO

FEBRUARY 24, 2023

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. We strongly believe and focus a lot on how we can give better data to cabin crews so they can, for instance, welcome you.”

Airline 902

Airline Travel IT Benchmarking 902

CIO

DECEMBER 26, 2023

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airline 864

Airline IT Profiling Briefing 864

Smart Data Collective

DECEMBER 5, 2019

In June, Aviation Today published a great article on the state of machine learning and AI in the airline industry. The airline industry has started relying more on machine learning technology as new challenges threaten to cripple its business. Machine Learning is the Key to Saving the Ailing Airline Industry. Pricing/Ancillary.

Airline 159

Airline Learning Travel Predictive Analytics 159

CIO

DECEMBER 21, 2023

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Understanding the business of the airline industry As previously mentioned, the revenue streams are becoming diversified in the airline sector.

Airline 325

Airline Travel Retail Due Diligence 325

CIO

AUGUST 14, 2023

Modernizing airline services Rackspace Technology had been working with a leading airline company for many years when the customer approached them for help with evolving their IT operations. The airline saw a 300% increase in online sales when the new site, bolstered by the improved technology, went live.

Airline 616

Airline Technology Technology Win 616

CIO

MARCH 13, 2023

When it comes to IT, Delta Airlines is climbing higher into the clouds even as it keeps its footing on solid ground. In partnership with AWS, the airlines started migrating many front-end applications and distributed applications that “marry” themselves well to the cloud while retaining traditional back-end workloads on the mainframe. “The

Airline 617

Airline Travel Hospitals Banking 617

CIO

APRIL 19, 2024

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

Airline 604

Airline Travel Hospitals Learning 604

CIO

OCTOBER 17, 2023

Deneen DeFiore, Vice President and CISO at United Airlines, led a zero trust transformation at the company and, in six months, transformed the airline’s technology ecosystem by deploying the Zero Trust Exchange with Zscaler Internet Access (ZIA) , Zscaler Private Access (ZPA) , and Zscaler Digital Experience (ZDX).

Airline 894

Airline Loss Security Security 894

Netbasequid

JANUARY 18, 2023

And it’s a position that Southwest Airlines finds itself in right now! Southwest Airlines seems to be on the side of the majority. For now, there is at least one lesson learned from the Southwest Airlines Christmas catastrophe. Will your business survive the next crisis? How Southwest’s Crisis Evolved.

Airline 98

Airline Travel Analysis Research 98

CIO

OCTOBER 12, 2023

KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network. To harness their full potential, establish clear expectations, create a roadmap for automation, and evaluate frequently received requests for additional operational improvements.

Airline 696

Airline IT Knowledge Globalization 696

CIO

NOVEMBER 20, 2023

Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions. “It can even feed into the sales narrative, prompting the rep to ask the right questions or use offers that have a higher propensity to appeal to a particular customer,” Ramakrishnan says.

Airline 822

Airline Retail Knowledge Finance 822

CIO

APRIL 17, 2024

These new customers for Salesforce are most likely to come from the financial services, healthcare, and airline sectors where Informatica has a better foothold, according to Pareekh Jain, principal analyst with Pareekh Consulting.

Airline 804

Airline Capital Globalization Security 804

CIO

OCTOBER 13, 2022

United Airlines took to the cloud to modernize its Revenue Management system to reduce costs, but also to land on a platform that didn’t limit its ability to apply modern revenue management processes. United’s Revenue Management Modernization Takes Flight.

Airline 713

Airline Travel Security Security 713

CIO

SEPTEMBER 19, 2023

Delta Airlines has used AIOps to create a “full-scale digital simulation environment for its global operation,” which the company says is a “first in commercial passenger aviation,” to maintain reliability, especially during inclement weather. Artificial Intelligence, Chatbots, IT Strategy, Predictive Analytics

Airline 887

Airline Predictive Analytics Analysis Commerce 887

CIO

MARCH 20, 2024

While Melbourne Airport employs approximately 500, there could be up to 20,000 people working at the airport on any given day working for other stakeholders including airlines, retailers, Border Force, and the Australian Federal Police. “It’s a 24/7 operation regulated by the Government, so there’s a huge emphasis on uptime and reliability.”

Technology 662

Technology Technology Airline Innovation 662

CIO

MAY 12, 2023

As far as slicing is concerned, however, Oswald can imagine that Fraport will later offer its own slicing services for its B2B partners, such as airlines or logistics companies. Project end 2024 A 2024 end date is understandably ambitious, considering how badly the pandemic crisis hit the airline industry, and Fraport specifically.

Airline 662

Airline Technology Technology Security 662

Pathmatics

MARCH 24, 2021

Even after receiving a government bailout, Southwest Airlines ended 2020 with a $3.1 While the airline experienced revenue gains in October, demand slipped in both November and December due to spikes in COVID-19 cases, hospitalizations, quarantine requirements, travel restrictions, and related government orders.

Airline 59

Airline Travel Hospitals Loss 59

CIO

AUGUST 11, 2023

Other winners of the awards, which demonstrate outstanding business value and thought leadership, include Accenture, Allstate, Genpact, United Airlines, Wells Fargo, and Zoom Communications. The event will also recognize this year’s inductees to the CSO Hall of Fame.

Airline 325

Airline Win Security Security 325

CIO

SEPTEMBER 19, 2022

Myrna Soto, a longtime IT leader and corporate director or board member of CMS Energy , Spirit Airlines , Popular Inc. , David Reis, CIO of the University of Miami Health System. Looking to get ahead in your own career? She will also offer advice for how to join corporate boards yourself.

Airline 617

Airline Human Resources Innovation Research 617

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change.

Airline 616

Airline Entertainment Globalization Win 616

CIO

JUNE 13, 2023

A number of high-profile software failures at companies like Southwest Airlines or EasyJet show how code that runs well most of the time can also fail spectacularly. Main constituency: Businesses like airlines that can’t live without their technology.

Innovation 909

Innovation IT Airline Algorithm 909

CIO

MAY 17, 2023

It’s the best experience from a guest perspective in the world, whether that’s a hotel or restaurant, a sports stadium, an airline…. “My goal in my role as a technologist is not to be the best sports stadium in the world. I want to have the best guest experience underpinned by technology. Not just the best stadium experience.”

Technology 608

Technology Technology Sports Airline 608

CIO

MARCH 15, 2023

The old software of an airline in the recent news may be a good example. ‘I don’t have time to do IT’s work’: It is every C-level executive’s job to ensure the right systems are in place to deliver on the company’s strategic plan. And it isn’t just IT that is dealing with the fallout.

Business 637

Business IT Airline Technology 637

ArchIntel

JUNE 1, 2021

One of the interviewees is Deneen DeFiore, vice president and chief information security officer at United Airlines, who said amid the downturn in the airline industry caused by the COVID-19 pandemic, conventional cybersecurity tasks have to be complemented by “scouring OSINT for signs that strategic decisions have been compromised.”.

Airline 197

Airline Security Security Intelligence 197

CIO

FEBRUARY 10, 2023

Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends. As such it can help adopters find ways to save and earn money. Retailers often use predictive models to forecast inventory requirements, manage shipping schedules, and configure store layouts to maximize sales.

Predictive Analytics 909

Predictive Analytics Hospitals Algorithm Pharmaceutical 909

CIO

JUNE 12, 2023

Many handle the word a bit carelessly,” says Charlotte Svensson, CIO at SAS, the Scandinavian airline. But it’s important to be vigilant and painstakingly sort through all products that have an AI label. They talk about AI without really seeming to know what it is.”

Sales 325

Sales Airline Data Analysis Analysis 325

Zoominfo

SEPTEMBER 10, 2020

Sure, we could reminisce about the roots of loyalty programs in the 1700s, when devoted customers received special tokens, but instead, let’s start in the early 1980s, when much of the airline industry waded into what one would consider modern customer loyalty. The data (and deals) helped improve the most valuable customers’ experiences.

Airline 226

Airline Restaurants Briefing Sales 226

mention

APRIL 1, 2024

Scenario: An airline faces potential delays and cancellations due to an impending snowstorm. Crisis Management: A pre-defined plan helps the airline proactively communicate with passengers, offer rebooking options, provide transparent information about delays, and ensure sufficient staff is available to handle the situation effectively.

Management 157

Management Business Airline Travel 157

Zoominfo

OCTOBER 20, 2021

Other companies that have taken the same pledge include Amazon, Apple, Google, Facebook, Salesforce, and Twitter.

Airline 130

Airline Research Sales Business 130

Smart Data Collective

APRIL 28, 2021

Travel agencies, hotels and airlines have long been utilizing data-driven app development to analyze consumer travel patterns and demand. Through telemedicine apps, the healthcare industry is able to increase its market share of potential patients, as well as collect data on patient geography, treatment and access.

Travel 334

Travel Airline Retail Advantage 334

Zoominfo

FEBRUARY 17, 2020

Example: When you think of crisis management, one industry jumps out in particular and that’s airlines. From lost baggage to delayed flights, airline customers are quick to voice complaints online. Some airlines respond immediately and offer real assistance to the disgruntled customer.

Analysis 130

Analysis Airline Marketing Marketing 130

ArchIntel

JANUARY 4, 2022

Current human resource development theories stress that integrating human factors and resource management principles into an airline’s culture is the first line of defense against avoidable mishaps, he added. Efficiency, effectiveness and competence are critical qualities that cannot be compromised nor replaced by a computer failsafe.

Intelligence 104

Intelligence Intelligence Airline Human Resources 104

mention

JANUARY 3, 2024

During the United Airlines serious incident of 2017, four passengers were deplaned from a flight through the use of force. United Airlines failed to take the public’s sentiments seriously, which is why this crisis is still an example of mishandled customer service.

Airline 157

Airline Management Loss Information 157

Zoominfo

AUGUST 29, 2018

Example: When you think of crisis management, one industry jumps out in particular and that’s airlines. From lost baggage to delayed flights, airline customers are quick to voice complaints online. Some airlines respond immediately and offer real assistance to the disgruntled customer.

Analysis 176

Analysis Airline Marketing Marketing 176

CIO

FEBRUARY 16, 2023

Dan Roberts: You’ve been a C-level executive for a Fortune 50 company, a startup founder, and on the board of airline. What follows is that conversation, edited for length and clarity. What are the benefits of these diverse experiences, and how have they positioned you to be a better CI&TO for TransUnion?

Startups 325

Startups IT Airline Capital 325

mention

SEPTEMBER 6, 2023

This shows that the airline prioritizes the customer experience in every channel. The airline also has a call action button and a live chat option, making it easier for customers to get in touch immediately. Its bio redirects customers with concerns to the website and the profile also sends them a message through Instagram DM.

Airline 130

Airline Briefing Profiling Travel 130

CIO

DECEMBER 6, 2023

The IT firm also onboarded more than 140+ airlines onto Skywise, which is now used by more than half the world’s airlines, with between them more than 10,000 aircraft.

Airline 725

Airline Innovation Globalization Technology 725